Solution Engineer II

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Solution Engineer is a key and pivotal role within our Strategic Accounts. The SE both oversees all the technical aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. You will bring technical design, analysis, development and consulting to enterprise clients. This is a client facing role but you will spend approximately 60-70% of your time coding so knowledge of JavaScript, HTML, CSS, Python, and Node.js is required.

You will:

• Design - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment – setup, develop, configure and test all technical assets according the the scope and timelines of the customers project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development -- work with LivePerson product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and needs for LivePerson capabilities and successfully deploy into customer's account.
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

You have:

• Technical Consulting – trusted advisor providing guidance on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets and code. Continuous expansion and introduction of new technical solutions to promote usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.
• Customer Satisfaction - Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson.
• Strategic Initiatives – Supports and drives activities that transform business through technical & solutions leadership against key strategic projects.
• Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions.
• BS or BA degree, or equivalent experience.
• 3+ years managing the SAAS software solutions within Enterprise client organizations.

Benefits:

The salary range for this role will be between $90,000 to $120,000. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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