Technical Program Manager - II

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Reporting to the Senior Director, Customer Strategy & Innovation, you will own and manage all the delivery management aspects of a customer's program. You will be the trusted advisor on all technical solutions and LivePerson product capabilities, bringing technical design, analysis, development and consulting to enterprise clients.

You will:

• Design and control the project kick-off process and ensure customer requirements are met within a detailed delivery plan and is responsible for scope, time, cost and quality.
• Plan Baseline:
• Establish a project baseline and detailed plan for each implementation to determine work packages, client and LivePerson resources, responsibilities, and timelines necessary to meet customer and LivePerson objectives.
• The project plan will be a high-level Gantt chart that clearly defines overall plan, interdependencies, and major plan milestones.
• Project Management:
• Ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The TPM will manage the Customer kick-off meeting and define and control all resources identified to ensure the agreed scope is achieved.
• Project Communication:
• Communicate plan milestones and general progress through weekly client updates.
• Cross-functional collaboration:
• Work closely with different teams to ensure that projects are completed effectively and efficiently.
• Technical expertise:
• Have a deep understanding of the technical aspects of projects they oversee, including software development methodologies and data analytics.

You have:

• 3+ years of relevant experience
• Advanced project management skills.
• Experience with implementation in a SaaS environment.
• Success with managing multiple projects at once.
• Excellent oral and written communication skills.
• Technologically savvy. Experience deploying Conversational AI technology and digital channels preferred.

Benefits:

• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Native AI learning.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.