Customer Success Engineer - Implementations

Customer Success Engineer - Implementations

Location: Candidate should be located in the USA - open to remote

As a Customer Success Engineer - Implementations at Moveworks, you’ll be joining our Professional Services team to work alongside Implementation Managers to understand product requirements, perform discovery, and drive all technical aspects around our post-sales engagements - with the end goal of delivering a bleeding-edge AI platform to customers.

In short, you are responsible for the technical delivery of the Moveworks AI platform.

You will also play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, pushes boundaries, and delivers high quality results. 

You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering, and R&D teams and help to influence the product features based on feedback from customers. 

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

Who we are

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate L1 support, enhance the employee experience, and navigate critical business initiatives. 

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the 2023 Forbes Cloud 100 list as well as the Forbes AI 50 list for five consecutive years, while also earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards. 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

What you will do

• Integrate and implement the Moveworks platform with the customer’s backend IT systems & infrastructure in a secure, performant, and scalable manner. 
• Being familiar with industry standards and best practices around working with production-level enterprise IT systems
• Becoming an expert in Moveworks’ product and infrastructure 
• Understand and breakdown customer asks with an accurate timeline of possible implementation
• Advocate for and teach best practices for Machine Learning based automation 
• Work closely with internal stakeholders to ensure scheduled targets are met during product implementation, and escalated technical support issues.
• You will be the technical escalation in solving customer issues, and coordinating and prioritizing timely resolutions with our engineering team
• You will be our customer advocate in influencing product roadmap and improvements
• You will ship code to enhance our internal tools as well as build custom solutions for customers

What you bring to the table

• You have 3+ years relevant work experience in a customer facing technical role 
• You possess a proven track record of driving successful technical administration and deployments with medium to large-sized enterprise companies with various key stakeholders
• You are confident in your programming proficiency in Python, Java, or Javascript and scripting languages like Perl, Powershell or Bash
• You feel at home on the command line and are familiar with both Linux and Windows environments
• Your passion for discovering customer use cases, identifying gaps and resolving issues in the product is undeniable
• You are willing to travel 10 - 25% of the time

Nice-to-haves:

• Possesses working knowledge of IT infrastructure and ITSM operations
• You have a good understanding of data modeling, API integrations and working knowledge of networking
• Knowledge of distributed version control systems (Git is a plus)
• Experience working with Enterprise SaaS platforms such as OKTA, ServiceNow, GSuite and Microsoft Active Directory
• You possess a BS or higher in Computer Science or a related field

Compensation Range - $78,400 - $177,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.