IT Manager
Who We Are
Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.
Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate support, enhance employee experience and productivity, and navigate critical business initiatives.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
What You Will Do
Are you passionate about leading a team of IT experts and empowering them to reach new heights? Do you want to be at the forefront of our AI product's evolution, using it firsthand and driving improvements that will help our customers achieve more? If so, we have the perfect opportunity for you.
We are seeking a dynamic and forward-thinking IT Leader to lead our talented team. This role is not just about managing, it's about inspiring and pushing the team to the next level. You will play a crucial role in making our product better by dogfooding it, providing valuable insights and feedback to our product team. You will own IT performance metrics (such as uptime, time-to-resolution, etc) and report them to the executive leadership team.
- Lead, mentor, and inspire a team of IT professionals across different geographies, fostering an environment of continuous learning and improvement.
- Dogfood our product, using it daily to understand its strengths and weaknesses, develop internal use-cases, and provide constructive feedback to our product development team.
- Drive efficiency across the company by implementing innovative IT solutions and processes that empower our employees (including best practices).
- Enable our team to scale up, managing the growing needs of our organization and ensuring we have the right resources and systems in place (including automation).
- Define, track and report Objectives and Key Results (OKRs) - use data to make decisions.
- Manage IT projects (including office build-outs) to ensure they are delivered on time and within budget, while meeting the required quality standards.
- Partner with the security/privacy team to ensure that our data and IT systems implement industry best practices and compliance standards.
What You Bring To The Table
- 8+ years IT technical experience
- 4+ years experience in a leadership IT role (actively managing a team)
- Strong leadership and decision-making skills
- Outstanding communication/written skills and the ability to explain complex concepts in a clear, concise manner
- Extensive technical knowledge of Mac OS, and iOS mobile platforms
- Expertise in Google Workspaces support and administration (Gmail, Calendars, Groups, Docs/Sheets/Slides)
- Experience in supporting Video Conference and presentation technology, preferably with Zoom, Teams, or similar services
Compensation Range: $145,000 - $180,000
*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.