Customer Success Engineer
What You Will Do
- You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
- You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
- You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
- You will ship code to enhance our internal tools
- You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
- You will be our customer advocate in influencing product roadmap and improvements
What You Bring To The Table
- You have 4+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
- You have a great track record of driving successful technical adoption with medium to large-sized projects
- You have hands-on experience in administering and deploying enterprise solutions
- You have ample working knowledge of IT infrastructure and large SaaS platforms
- Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
- You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
- You are proficient in using REST API’s and reading documentation to query new endpoints
- You have familiarity with Linux and Windows environments and using the command line
- You have a good understanding of data modeling and data pipelines
- Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
- You are confident in your communication and interpersonal skills
- You possess a bachelor’s degree or higher in Computer Science or a related field
You are willing to travel 10 - 25% of the time (in a post COVID world)
*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
Who We Are
Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow.
It’s all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them — in seconds.
Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we’ve earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America’s Most Loved Workplaces according to Newsweek.
Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation.
Come join one of the most innovative teams on the planet!
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