Customer Success Engineer
What You Will Do
- You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
- You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
- You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
- You will ship code to enhance our internal tools
- You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
- You will be our customer advocate in influencing product roadmap and improvements
What You Bring To The Table
- You have 4+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
- You have a great track record of driving successful technical adoption with medium to large-sized projects
- You have hands-on experience in administering and deploying enterprise solutions
- You have ample working knowledge of IT infrastructure and large SaaS platforms
- Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
- You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
- You are proficient in using REST API’s and reading documentation to query new endpoints
- You have familiarity with Linux and Windows environments and using the command line
- You have a good understanding of data modeling and data pipelines
- Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
- You are confident in your communication and interpersonal skills
- You possess a bachelor’s degree or higher in Computer Science or a related field
You are willing to travel 10 - 25% of the time (in a post COVID world)
*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
Who We Are
Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.
The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
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