Staff Machine Learning Engineer
Who We Are
Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.
The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
What You Will Do
- Design, build and optimize scalable machine learning infrastructure to support training/fine-tuning, evaluation, and deployment of LLMs and their applications.
- Leverage LLMs to develop multi-turn multi-hop conversational search systems and products.
- Craft new machine learning features and optimize existing ones to enhance quality metrics to meet the product requirements.
- Research and productionize next-gen search platforms using RAG (Retrieval Augmented Generation) architecture.
- Optimize system performance of retrieval, ranking, reasoning, and generation modules.
- Develop tools, processes and metrics to measure and monitor the system performance and quality.
- Collaborate with cross functional teams from machine learning, engineering, data analytics, product management, and go-to-market to build new products and/or features.
What You Bring To The Table
- A builder mentality.
- 5+ years of hands-on software engineering experience in building and scaling machine learning based search, recommendation, or social network products or their supporting platforms.
- Effective communication skills with experience collaborating cross-functionally.
- A BS/MS/PhD in Computer Science or related fields.
Nice To Have
- Experience in NLP or Information Retrieval related fields.
- Experience in developing products in performant languages such as Golang.
*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
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