Implementation Consultant
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
Responsibilities:
Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers.Participate in Discovery calls with customers and cross-functional teamPartners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture designServes as architect on moderate to complex projects requiring integration with multiple productsPerforms complex configuration, and troubleshooting of Netomi’s solution(s)Ensure Project/Process Documentation on the centralized repositoryParticipates in reviews(as and when required) with the customers and guides best practicesCollaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment Leads business discussions regarding Netomi’s value proposition at different levels of customer organizationStrong in data analytics and providing insights to the customerFocus on driving efficiency in project delivery through initiativesAnalyse the customer health and create a plan to improve and Optimize the performance of AI Agent Requirements:
Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisationShould have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solutionArticulate and possesses proficiency in client/stakeholder managementStrong communication skills both written and verbalAbility to deliver under stressful conditionsExperience in implementation of SaaS products is a mustUnderstand basics of SQL and relational databasesStrong tool experience with JSON, Datadog, Postman, API IntegrationsBasic or moderate understanding of NLP Disclaimer:
For all United States-based applicants, please note that Netomi participates in E-Verify for work authorization. More information on E-verify can be found here and here. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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