Account Manager, West Coast
The Opportunity
Become a core player in Observe’s growth engine. You’ll utilize a consultative sales approach and effectively align client goals with Observe.ai solutions. Observe.ai’s best-in-class CS function is establishing the Account Management arm to empower Customer Success Managers to focus exclusively on maximizing client value and adoption of existing solutions. This is a newly founded Account Management division that works in close partnership with dedicated Customer Success Managers. You’ll be focused on customer expansion via Observe.ai’s existing and future innovations. Expect to be a core contributor to the internal processes and cross-functional collaborations that make this Customer Success function a powerhouse.
What you will be doing:
Build the necessary rapport and credibility with executives (internal and client stakeholders) Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact Operate in ambiguity as the new Account Management division builds the blueprint for growth aheadBuild targeted and tactful account growth plans that result in clear ROI Who you are:
You reside on the West Coast with 8+ years of Account Management in SaaS or the CX spaceBackground selling in the Contact Center spaceProven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology productsYou sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact)Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalableSolution selling experience; preferably to existing accountsAbility to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordinglyYou see contribution to culture and holistic impact as core to your professional success The salary range for this role is a base salary of $120,000 - $150,000. The position also includes a variable/bonus structure, as well as Stock Options (ISOs).
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