Senior Software Engineer - Backend
About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
About Us
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.
Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai.
The Opportunity
As a Senior Software Engineer at our company, you will spearhead the technical development of a crucial new product line in the contact center space. This position offers a challenging yet rewarding opportunity to utilize your advanced technical skills in a fast-paced, agile environment. Your efforts will be critical in shaping innovative solutions that have a direct impact on our business outcomes.
You will lead the team's technical efforts, acting as a tech lead responsible for project deliverables and guiding the development of scalable solutions. Your deep engagement with a newly emerging product category will allow you to tackle significant problems, ensuring the solutions are robust and effectively meet business needs.
This position is akin to a founding role in a new team, where you'll have the opportunity to shape the direction and success of the product from the ground up. While you'll be joining a new initiative, you'll be supported by the robust infrastructure of an established engineering team with over 100 members, offering a balance of stability and innovation.
About the Team
Our team is a dynamic mix of engineers, ranging from recent college graduates to seasoned principal engineers. Several team members have been with the company for over five years, witnessing and contributing to the significant evolution of our systems and the company's growth. Our engineers share a passion for a fast-paced work environment, emphasizing quality and fostering healthy competition.
In this role, you'll have the unique opportunity to work directly with principal engineers, the Director of Product, and other executives. This position offers high visibility within the organization, as it is central to a new product line that the company is heavily invested in. Your contributions will not only influence the immediate project but also the broader strategic direction of the company.
Compensation, Benefits and Perks
Competitive compensation including equityExcellent medical, dental, and vision insurance optionsFlexible time off Generous holidays and parental leave policies401K planLearning & Development fund to support you in your continuing education journey and professional developmentFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people.
We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Compensation, Benefits and Perks
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
Generous holidays and parental leave policies
401K plan
Learning & Development fund to support you in your continuing education journey and professional development
Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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