Billing Operations Manager

About the Team

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI’s Revenue team works cross-functionally to grow and evolve the Company’s commercial offerings. This team oversees billing operations, deal desk, revenue systems and revenue close, in ensuring the organization’s revenue processes are efficient, accurate, and compliant with relevant laws and regulations.

About the Role

OpenAI is seeking an experienced Billing Operations Manager to manage our billing operations team while also immersing themselves in the day-to-day operations. You will help to shape the structures, processes, and culture around billing operations for all commercial offerings at OpenAI.  

In this hands-on role, you will have a deep understanding of billing systems, operations, processes and metrics, and will be responsible for overseeing the day-to-day activities of the Billing Operations team. 

You will work closely with the Deal Desk, Trust & Safety, and Applied teams at OpenAI, and will be a key player in driving the financial success of the organization by building and scaling a world-class billing function. 

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Oversee and execute on all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing
• Review and perform validation for month-end close activities
• Partner with cross-functional teams, including Deal Desk, GTM, Applied, Revenue Ops and Legal, to identify and quantify opportunities to improve the customer experience and the Order-to-Cash process, and to design and implement scalable processes to address those opportunities
• Coordinate with the Tax team to ensure compliance with industry and regulatory standards 
• Perform User Acceptance Testing (UAT) and validations for billing system updates, ensuring smooth integration with business processes changes
• Provide recurring insight to leadership regarding strategies, programs, practices, and key issues within the Order-to-Cash process
• Provide direction, coaching, and leadership for a high-performing billing and offshore team

We're looking for a blend of:

• 5+ years of progressive experience in the Enterprise SaaS/B2B industry, specifically within order management, accounts receivable, and billing operations within a fast-paced, high-growth environment, preferably in public or large pre-IPO companies
• 3+ years of experience of acting as a manager/mentor to team members, nurturing their professional development and fostering a collaborative, high-performing team environment
• Experience managing a diverse, geographically dispersed teams
• Experience in Order to Cash (OTC) processes for SaaS (subscription and consumption-based businesses)
• Led continuous improvement projects within billing operations and order management, accounts receivable, or billing operations with measurable positive results
• High proficiency with contracting systems, payment processors, and ERP systems (e.g. Stripe, Netsuite, Ironclad, Salesforce), as well as Microsoft Excel, GSuite, Slack, and Adobe Acrobat
• Proficient with SQL and experience with ad hoc analysis 
• Exemplary interpersonal, verbal, and written communication skills
• Bachelor’s degree in finance, accounting, or related field, with an understanding of revenue recognition rules 

You might thrive in this role if:

• You’re an enthusiastic self-starter.  You thrive in a fast-paced, ambiguous environment, and expect to lead multiple aspects of billing operations in an unprecedented, dynamic organization.  You are self-directed and enjoy figuring out the most important problem to work on.  You take ownership of your work and believe that a job not done well is a job not done.  
• You’re excited about new challenges. The process of solving complex problems invigorates you. Novel issues requiring multidimensional knowledge excite you.
• You’re a phenomenal teammate.  You’re a strong communicator who can translate the needs of customers and the business into tangible system and process improvements.  You intuitively understand the importance of keeping everyone in the loop, and you take proactive measures to do so.  You’re intellectually honest.
• You’re a world-class leader.  You mentor those around you, help set agendas, and unblock company-wide issues.  You identify opportunities for cross-functional improvements and emphatically step in to contribute to them.  Your commitment to quality is unwavering and you coach the work of those around you to join you at this elevated level.
• You’re a builder.  You not only embrace the opportunity to have a direct impact on how a company operates, you revel in it.  You are legendary for your attention to detail.  An organization relies on the quality of its foundation and your passion is building strong systems and processes from the ground up.
• You’re passionate about OpenAI’s mission and values.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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