Deal Desk Lead - EMEA

About the Team

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. 

The Deal Desk team drives efficient and strategic deal execution by partnering closely with Sales, Finance, Legal, and Revenue Operations. We are responsible for structuring complex deals, managing pricing and discounting approvals, ensuring compliance with company policies, and optimizing the quote-to-close process. Our team serves as a trusted advisor to Sales, providing insights and guidance to maximize deal profitability while maintaining operational efficiency. We also continuously refine processes, enhance CPQ workflows, and implement best practices to improve deal velocity and business outcomes.

About the Role

We are looking for a Deal Desk Leader to establish and scale our Deal Desk function in EMEA. As the first hire for this region, you will be instrumental in building the foundation for scalable and efficient commercial operations. You will oversee end-to-end Deal Desk operations, including managing contracting workflows, supporting the quote-to-cash process, and partnering cross-functionally with Revenue Operations, Billing Operations, Go to Market, Legal, and Finance teams to drive deal execution. This is a unique opportunity to influence strategic decisions and drive operational excellence in a rapidly growing market.

This role is based in our Dublin, Ireland office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Act as a trusted partner and advisor to cross-functional teams on structuring complex, high-impact deals and ensuring alignment with pricing strategies, revenue recognition standards, and overall business objectives.
• Empower regional sales teams by delivering strategic guidance on deal structuring, navigating approval workflows, and promoting best practices that accelerate deal velocity and efficiency.
• Drive continuous improvement of Deal Desk operations by streamlining workflows, enhancing tools, and enabling scalable regional processes.
• Tailor systems and processes to meet the unique needs of EMEA and APAC markets, while ensuring alignment with global Deal Desk policies and frameworks.

You might thrive in this role if you have: 

• 8+ years of experience in the Enterprise SaaS/B2B industry, specifically with order management, finance operations, deal desk, or sales operations in the EMEA and APAC regions.
• A strong understanding of order-to-cash cycle and experience in building related processes.
• High proficiency in CRM and deal management software (e.g. CPQ, Salesforce, Stripe, Netsuite, Ironclad).
• Exemplary interpersonal, verbal, and written communication skills.
• Accounting or audit background strongly preferred for accounting expertise.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

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For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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