Senior IT Support Specialist

About the Team

As a senior member of the IT support team, you will work in a secure, employee-focused, and highly technical environment. We work hard to make sure our diverse team of researchers, engineers, and operations/people specialists have the tools they need to work comfortably, securely, and with minimal interruptions. We work closely with our friendly and accomplished Security team to secure and update our endpoints and corporate infrastructure. We also collaborate with the People team, including HR professionals and recruiters, to ensure a smooth and automated onboarding experience for new hires. Additionally, the Facilities team is a close partner in multi-functional projects to further improve the comfort and usability of our workspace.

About the Role

The IT Support team handles tickets, new hire onboarding, onsite helpdesk support, asset deployment, and AV systems. We support a zero-trust security architecture and suite of SaaS applications. You should want to help scale our corporate helpdesk and take pride in friendly and diligent customer service.

You might thrive in this role if:

• You have experience managing and mentoring other IT staff.
• You have a knack for problem-solving and enjoy tackling challenging issues that require thoughtful analysis and creative solutions.
• You possess an intermediate-to-expert understanding of identity provider (IDP) and mobile device management (MDM) solutions, such as AzureAD, Jamf, and Intune, with hands-on experience in administering these systems.
• You are familiar with Windows or Linux environments, and a solid understanding of scripting languages like Python, Bash, or Apple Script is a plus.
• You have experience working with collaboration software like Google Workspace, Office 365, Slack, and the Atlassian suite, ensuring seamless integration and support.
• You bring hands-on expertise in implementing and managing AV and telecom systems, including platforms like Google Meet, Microsoft Teams, and Crestron, effectively supporting these technologies.
• You excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.
• You have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.
• You are experienced with ServiceNow, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution.

  This role requires 5 days per week onsite in San Francisco.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.