Technical Program Manager, Applications Foundation

About the Team

The Applied AI team safely brings OpenAI's technology to the world. We released ChatGPT, DALL·E, and the APIs for GPT-4, GPT-3, embeddings, and fine-tuning.

The infrastructure that powers all of this is one of the world's largest inference fleets. We orchestrate enormous quantities of GPUs and supporting infrastructure to serve secure, reliable, highly performant language, image, video, audio models.

About the Role

We are looking for an experienced technical program manager to coordinate complex, org-wide, infrastructure-heavy, projects.

Examples include preparing our products and infrastructure to operate in multiple geographic regions for compliance, security, and reliability reasons. Changes like this require major engineering efforts in every team and require tightly coordinated, cross-functional work streams that you will help coordinate.

Subtle technical constraints and decisions can dramatically impact our ability to operate for years to come. A technical understanding of these nuances and the ability to effectively navigate a rapidly changing org is critical to success.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Serve as the Directly Responsible Individual (DRI) for a variety of projects in the application infrastructure domain. 
• Anticipate and navigate subtle technical constraints and decisions that could significantly impact long-term operations.
• Foster a collaborative environment, facilitating cross-team communication and problem-solving to address challenges and capitalize on opportunities.
• Operationalize and execute critical cross functional programs spanning many engineering teams as well as external infrastructure partners including Azure teams.
• Create technical roadmaps with milestones and coordinate across teams to deliver against them at all stages of the project lifecycle
• Communicate progress, status and risk effectively to stakeholders internally and externally
• Manage dependencies across multiple teams 
• Develop and implement program management frameworks, and KPIs to achieve goals

You might thrive in this role if you:

• 7+ years experience managing complex technical programs at large scale in Infrastructure with a track record of leading complex, large-scale infrastructure projects.
• Experience working with cloud infrastructure and distributed systems, preferably with prior knowledge in API services, reliability, scalability and/or security.
• Strong technical acumen, with the ability to understand and navigate the nuances of infrastructure and engineering decisions.
• Exceptional organizational and coordination skills, with a demonstrated ability to manage multiple work streams and stakeholders.
• Excellent communication skills, with the ability to convey complex technical information clearly and effectively to diverse audiences.
• Ability to adapt and thrive in a rapidly changing environment, maintaining focus and delivering results amidst ambiguity.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.