Customer Success Manager

The opportunity

As a Customer Success Manager , you will have the unique opportunity of having a helping hand in building out our team. You will work closely with the team to define adoption and retention strategies while exceeding aggressive goals. You understand the science and art of customer success and you’re ready to apply your experience to an early-stage startup where you can have a profound impact on the company’s success. We are looking for a self-starter with a passion for technology and people.

Your impact

• Drive adoption and retention through proactive engagements, tailored success plans , and conducting quarterly business reviews (QBR)
• Deliver outstanding customer service to questions and issues from prospective and existing customers. Collaborate with Product Support and Engineering for problem resolution.
• Assist customers in the adoption of new products to help them build long-term success
• Gather insights to improve our strategies and advocate for new product features
• Contribute to the development of internal tools and processes, documentation, playbooks, and sales collateral
• Provide feedback to Sales, Growth, and Product to update our messaging based on customer insights

We’re looking for someone who

• BA/BS degree or equivalent practical experience
• 5+ years of customer success or account management experience, ideally in an early stage, high-growth technology startup
• Impeccable oral and written communication skills. Effectively articulate information to both technical and non-technical audiences.
• A strong track record of meeting or exceeding monthly targets and overcoming objections
• Must be a creative solutions thinker who can drive success
• Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
• Ability to thrive in a face-paced environment; you move quickly, think strategically and are superb at tactical execution
• Insatiable curiosity
• Experience using Salesforce
• Experience using sales engagement tools such as Outreach.io or SalesLoft a plus

About Otter.ai 

We are in the business of shaping the future of work. Our mission is to make conversations more valuable.

With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $85,000 to $110,000 USD per year.

This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.