Director of Design (f/m/d)*


We are seeking a visionary Director of Design (f/m/d)* to lead our Product Design Department, reporting directly to the VP of Product. As the Director of Design, you will be responsible for the product design vision and strategy of Parloa’s entire AI product suite, building up a  world class design team with industry leading design processes  and ensuring the seamless integration of a user centered approach into our product development process.


  • Set the standards for Parloa's design on all dimensions from hiring and building out our team of talented designers, career development to general innovation and user research processes.
  • Manage and mentor a growing team of talented designers, providing guidance, feedback, and professional development opportunities to foster a culture of innovation, collaboration and design excellence.
  • Oversee the end-to-end design process from discovery to delivery to ensure a seamless and intuitive user experience across all suite touchpoints.
  • Drive the evolution of our design system, establishing best practices, standards and guidelines to maintain consistency and coherence across our suite. 
  • Champion user research and usability testing initiatives to gain insights into user behavior, preferences, and pain points, leveraging data to inform design decisions and drive continuous improvement.
  • Stay ahead of industry trends, emerging technologies, and design innovations, incorporating new ideas and methodologies into our design practice to push the boundaries of creativity and innovation.
  • Collaborate with cross-functional teams to integrate design thinking into product development processes, fostering a user-centered mindset and driving customer-centric innovation.
  • Present design concepts, strategies, and recommendations to executive leadership and key stakeholders, articulating the value proposition of design and advocating for its importance in achieving business objective.


  • Bachelor's or Master's degree in design, human-computer interaction, or related field; additional certifications or coursework in design management or leadership preferred.
  • 5-10+ years leading design teams and delivering innovative, user-centric products in a fast-paced, agile environment.
  • Experience in complex B2B environments, dealing effectively with multi-faceted stakeholders and technologies.
  • Experience in any of the following environments: high-growth environments (e.g. startups/unicorns), top-level technology companies or leading design consultancies companies.
  • Exceptional leadership and management skills, with the ability to inspire and motivate teams, drive creative excellence, and foster a culture of collaboration and innovation.
  • Experience working in the AI or technology industry is a plus, with a passion for leveraging AI to create meaningful and impactful user experiences.
  • Strong communication skills in English, German is a plus.



  • Be part of a dynamic, driven team of +30 nationalities with flat hierarchies and a collaborative company culture. 
  • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
  • Attractive compensation package.
  • Training and development budget, which can be used for conferences and attending development courses to ensure continuous professional growth.
  • Flexible working hours, 28 vacation days, and workation opportunities.
  • Regular team events, game nights, and other social activities.
  • And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as a social area, fresh fruits, cereals, and drinks.
  • Is something missing here? Reach out, and let's talk about what else you need for your ideal next growth opportunity.


Your recruiting process at Parloa:

Recruiter video call →  Expert interview →  Case study → Meeting the team 


Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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logo Parloa Design Full-time On-site 📍 Berlin, Munich or Remote Apply Now
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