Director of Product Learning Experience (f/m/d)*

YOUR MISSION:

As the Director of Product Learning Experience at Parloa, you will play a highly strategic and high impact role building our product enablement from the ground up. Your mission is to design and operationalize company-wide product enablement strategy, collaborating across departments to empower our internal teams, customers and partners to become skilled product users, directly supporting revenue growth and business goals. 

In this high-impact role, you’ll influence product direction, go-to-market execution, and Parloa’s culture. You will blend product strategy with a deep understanding of learning and development to create a best-in-class training experience, shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops, creating a sustainable and scalable learning ecosystem for external audiences. 

IN THIS ROLE YOU WILL:

• Oversee the Development a World-Class Academy: Set up and improve our product training academy. Create curriculum and certification programs that support our revenue growth goals by teaching customers and partners to be self-sufficient users.
• Build a Best-in-Class Instructor-Led Training Program: Complement comprehensive online learning programs with hands-on workshops delivered by product trainers or internal experts to drive deeper product knowledge and learner engagement.
• Drive Product-Oriented Enablement Strategy: Collaborate closely with Product teams to align internal and ecosystem enablement strategy and ensure the academy aligns with product updates, roadmap changes, and customer success metrics. Integrate product insights into training materials and course design.
• Internal and Ecosystem Enablement Strategy, Influence, and Activation: Partner with GTM Enablement, Customer Experience, and People to reach executive alignment on enablement needs where learning personas overlap with external audiences. Activate internal experts and foster a culture of cross-organization learning.
• Lead and Develop Your Team: Manage a global team of program managers, instructional designers, and product trainers, guiding them to produce high-quality, engaging educational experiences.
• Measure and Optimize Impact: Implement robust performance metrics and feedback loops to track learner progress, course effectiveness, and direct impact on business outcomes. Use data-driven insights to continually refine enablement strategy .
• Stakeholder Engagement and Communication: Serve as a thought partner to executive, product, and GTM leadership, translating training insights into strategic recommendations.

Our Tech stack:

SANA, Notion, Asana, Miro

WHAT YOU BRING TO THE TABLE:

• Product-Oriented Expertise: Demonstrated experience in building scalable enablement systems, with a deep understanding of how training impacts product adoption and customer success.
• Cross-Functional Influence: Proven track record of collaborating with diverse teams (Product, Customer Experience, Sales, Partnerships) and influencing at all organizational levels to drive program success.
• Customer and Partner Focus: A passion for designing learning experiences that meet the needs of external learners and drive measurable business impact.
• Strong Communication Skills: Excellent stakeholder engagement and communication abilities, ensuring alignment and clarity across all internal and external audiences.
• Team Leadership: Experience managing and mentoring teams of program managers, instructional designers, and product trainers, with a focus on delivering scalable and repeatable educational programs.
• Analytical and Strategic Thinking: Ability to tie enablement initiatives to key performance outcomes, with a strong emphasis on continuous improvement and operational excellence.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Case Study →  360° product interview(s) → Leadership Interview