Frontend Staff Software Engineer (f/m/d)*
YOUR MISSION:
Parloa’s Engineering teams are passionate about building cutting-edge solutions that are both effective and easy to use. We constantly seek to improve the operability and scalability of our infrastructure. We develop and maintain critical services that directly impact the success of our engineers and customers. As a Frontend Staff Software Engineer (f/m/d)* for our Product Solution domain, you will have the opportunity to develop the strategy and support our mission to revolutionize the contact center industry. You will work in a cross-functional and cross-team environment that values diversity of thought and innovation.
IN THIS ROLE YOU WILL:
- Define and drive the technical roadmap for your domain.
- Influence architectural decisions and ensure alignment with company-wide goals.
- Drive initiatives to improve engineering efficiency, scale, and performance.
- Foster a culture of continuous improvement within the engineering team.
- Identify and address gaps in front-end solutions across the organization.
- Advocate for best practices in design, quality, security, and availability.
- Partner with cross-functional teams to enhance system performance, observability, and reliability.
- Define and track Service Level Objectives (SLOs) to ensure high service quality.
- Act as a technical leader, mentoring junior engineers and sharing knowledge across the company.
- Foster a culture of learning and growth within the engineering organization.
WHAT YOU BRING TO THE TABLE:
- Proven track record as a Staff Software Engineer with +4 years of experience.
- Expertise in designing, developing, and operating high-performance, low-latency software systems for real-time processing and streaming data.
- Deep proficiency in React, NextJS, and TypeScript, with a focus on architecting scalable, maintainable, and testable solutions.
- Strong foundation in front-end technologies, including HTML, SCSS, and a commitment to accessibility standards and best practices.
- Advanced knowledge of API design principles (RESTful APIs and/or GraphQL) for efficient and scalable data flow solutions.
- Mastery of testing methodologies and tools (e.g. Playwright/Cypress, react-testing-library, jest/vitest) within a test-driven development environment.
- Deep understanding of how product analytics can drive user-centric insights and create business value.
- Thrives in fast-paced, agile environments, consistently delivering high-quality, scalable code while driving impactful projects to successful completion.
- Demonstrated strong leadership and collaboration skills, effectively communicating and working seamlessly across cross-functional teams to achieve shared business objectives.
- Passionate about mentoring and guiding junior and mid-level engineers, fostering a culture of knowledge sharing, continuous learning, and professional growth within the team.
- Proactively drives technical excellence, continuously learning and inspiring others to improve their skills and deliver impactful solutions.
NICE TO HAVE:
- Experience with composable microservice architecture and micro frontends
- Experience developing Component Libraries in multi-team environments
- Experience deploying multi-region frontend applications (CDNs etc)
- Experience in building backend APIs (express/nextjs/fastapi, etc.)
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of 35+ nationalities with flat hierarchies and a collaborative company culture.
- Attractive compensation package with equity
- Benefits like Deutschlandticket, Urband Sports Club, Wellpass, Nilo Health, JobRad, etc.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Hybird work environment, flexible working hours, 28 vacation days and workation opportunities.
- Regular team events, game nights, and other social activities.
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Live Coding Interview → System Design Interview → Writing Assignment + Technical Leadership Interview → Meeting the team
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.