Head of Sales Engineering DACH(f/m/d)*
YOUR MISSION:
As Head of Sales Engineering DACH (f/m/d)* you will lead and inspire our team(s) within Sales Engineering to deliver exceptional technical solutions and drive strategic growth in the DACH region.
You will have four direct reports, including our Team Lead Sales Engineering DACH, and specialists on topics such as Channel Sales Engineering or Infrastructure.
IN THIS ROLE YOU WILL:
- Develop and implement a strategic vision for the Sales Engineering function, aligning with overall business goals and driving innovative solutions.
- Lead, mentor, and develop your direct reports, fostering their professional growth and ensuring team cohesion.
- Handle escalations and provide direct support to Sales Engineers, ensuring exceptional customer experiences.
- Collaborate cross-functionally with marketing, support, product management, engineering teams, and departments like Customer Experience to ensure alignment and effective communication.
- Understand and anticipate customer needs, maintaining composure under pressure and fostering a customer-focused culture.
- Plan for the future by preparing to lead multiple teams across the DACH region, including Channel Sales Engineering.
- Manage budgets and forecast revenues, contributing to the financial planning of the organization.
WHAT YOU BRING TO THE TABLE:
- Proven deep experience in enterprise technology with a strong technical foundation.
- Minimum of 5 years as a Sales Engineer or in a comparable role at a SaaS vendor, proficient in handling RFPs, technical selling, and complex customer requirements.
- Extensive experience working collaboratively with departments related to GTM, such as marketing, support, product management, and engineering.
- Exceptional presentation skills and effective verbal and written communication in German and English.
- Strong background in telephony, contact center, AI, or related fields within the enterprise SaaS space.
- Deep understanding of the DACH region's market dynamics, customer behavior, and competitive landscape.
NICE TO HAVE:
- Familiarity with contact centers, AI, telephony, or customer service domains.
- Experience in contact center operations, VOIP/Telephony, and familiarity with sales tools such as Salesforce (SFDC).
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of over 20 nationalities with flat hierarchies and a collaborative company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity options.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days, and workation opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of Berlin or Munich with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals, and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Expert interview(s) → Meeting the team → Founder interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.