Partnerships Manager - Professional Services Partners (DACH)
YOUR MISSION:
As our new Partnerships Manager - Professional Services Partners (DACH) your mission is to build and manage a portfolio of high-impact professional services partners within the Parloa Partner Program to achieve revenue growth targets and contribute to the company’s overall business objectives. We are looking for you to bring your tenacious work ethic, your enthusiasm, optimism, and your passion to foster profound growth in your partner portfolio.
IN THIS ROLE YOU WILL:
- Build, maintain, and own a trusted-advisor relationship with partners to achieve strategic alignment and drive growth.
- Understand and align partners’ priorities, strategies, and goals with Parloa’s to build mutually beneficial account plans.
- Execute and drive action through regular partner reviews and quarterly business reviews to track plan execution, identify gaps and agree on action plan.
- Identify current and new business opportunities with existing partners and ways to pursue them by finding creative ways to contribute to joint partnership success.
- Influence and play an active role across a complex stakeholder map.
- Collaborate cross-functionally with internal teams (sales, marketing, product, etc.) to drive partner success.
- Stay up-to-date with industry trends and best practices to continuously empower partners to achieve more.
WHAT YOU BRING TO THE TABLE:
- 3+ years of experience in partner management or channel management at a software company.
- Excellent relationship-building and negotiation skills.
- Proven track record of driving business growth and achieving results.
- Strong communication skills to articulate company vision and effectively collaborate with internal and external stakeholders.
- Ability to execute in an environment where priorities change quickly, demonstrating agility, adaptability, and problem solving skills.
- Experience in enterprise software or contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) is a big plus.
- Fluency in writing and speaking German and English to communicate with German and international Partners.
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +37 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days and workation opportunities
- Enjoy unlimited access to a variety of fitness, yoga, and leisure activities via Wellpass.
- Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
- Regular team events, game nights, and other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager Interview → Case Study Interview → Culture Add → C-Level interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.