Senior BPO Sales Engineer - REMOTE (f/m/d)*
MISSION:
As a Senior BPO Sales Engineer (f/m/d), your mission is to drive revenue growth by demonstrating the value of our solutions to global BPO partners. You will play a key role in the pre-sales process, working closely with prospects to understand their business needs and crafting tailored solutions that showcase the power of our AI-driven platform. Collaborating with the BPO Partnerships Manager, you will contribute to winning new business by conducting discovery sessions, technical deep dives, and leading Proof of Concepts (PoC) to validate our solutions in real-world scenarios.
IN THIS ROLE YOU WILL:
WHAT YOU BRING TO THE TABLE:
- Experience: 5+ years in a pre-sales role such as Sales Engineer, Solutions Engineer, or similar, preferably within the BPO or SaaS industry.
- Technical Expertise: Strong background in enterprise technology, with the ability to design and articulate complex technical solutions.
- Sales Acumen: Understanding of sales processes and a proven ability to drive revenue through technical pre-sales activities.
- Communication Skills: Strong ability to simplify and communicate complex technical concepts to diverse audiences, including C-level stakeholders.
- Language Proficiency: Fluent in English, both written and spoken.
NICE TO HAVE:
- Industry Experience: Prior experience working with BPOs or contact center solutions.
- Technical Certifications: Relevant certifications in cloud technologies, AI, or contact center platforms.
WHAT'S IN IT FOR YOU?
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Join a diverse team of 35+ nationalities with flat hierarchies and a collaborative company culture.
- Competitive compensation and equity package.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task + Expert interview(s) → Meeting the team → Executive interview
Why Parloa?
Join Parloa in revolutionizing customer communication with Artificial Intelligence! We're a leading Conversational AI platform partnering with industry giants like Allianz, Congstar, Swisslife, and HSE. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.
We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.
By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.