Senior Customer Success Manager

YOUR MISSION:

As a Senior Customer Success Manager you will strategically consult our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will own the relationship with our customers and make sure that they are creating value by using Parloa. You organize the entire journey for our customers with your outstanding project management skills, be the first point of contact for their support requests and align on a shared strategy with them in regular meetings.

IN THIS ROLE YOU WILL:

Be a strong partner for our customers:

• Independently take over new customers from your sales colleagues and become their person-in-trust and their first point of contact for strategy and support requests in day-to-day business
• Keep a cool head at all times, including busy delivery phases, and know your internal and external stakeholders so well that together you reach all milestones
• Understand customer needs: You make sure that our customers continuously create value by using Parloa
• Be responsible for moderation of entire implementations to explain Parloa in a live demo and have the right answer for all your audience's questions
• Strive to provide customer value together with the whole Parloa EMEA team. You don’t hesitate to roll up your sleeves and make it happen

WHAT YOU BRING TO THE TABLE:

• At least 5 years of professional experience in Customer Success, Consulting, Account Management, or Project Management ideally in an agency and/or in B2B SaaS sector managing relationships with Enterprise customers
• Experience in Conversational AI and/or bot building
• Strong project management skills with passion for meeting milestones and stakeholder communication
• A deep understanding of how to build relationships with a diverse range of stakeholders with the goal to create lasting commercial collaborations
• Strong interest in customer communication of brands and companies, digital voice assistants and other innovations, chatbots, (Conversational) AI; practical experience with AI projects is a plus
• ‘Own it’ mentality – You are able to take ownership of a task from inception to completion
• The willingness to work closely with our EMEA team in a remote setup

WHAT'S IN IT FOR YOU?

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Invitation to join us in Berlin for an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 20 vacation days, and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team