Senior Customer Success Manager (f/m/d)*
YOUR MISSION:
As a Senior Customer Success Manager (f/m/d)* at Parloa, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform.
IN THIS ROLE YOU WILL:
- Be the dedicated point of contact for our customers, building and nurturing relationships.
- Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
- Ensure customers continuously create value by utilizing Parloa.
- Provide expert guidance and steering during implementations.
- Collaborate with the team to drive customer success, and take a hands-on approach where necessary.
WHAT YOU BRING TO THE TABLE:
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment
- A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus.
- An "own it" mentality, with the drive to take ownership of tasks from start to finish.
WHAT'S IN IT FOR YOU?
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Join a diverse team of 35+ nationalities with flat hierarchies and a collaborative company culture.
- Competitive compensation and equity package.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Meet one of our Executives
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.