Senior Product Trainer (f/m/d)*
YOUR MISSION:
Join Parloa as a Senior Product Trainer* and lead the charge in building and delivering impactful training programs for our cutting-edge SaaS platform. Based in our NYC office, you’ll work closely with our DACH team to ensure users and teams maximize the platform’s potential. This role is perfect for an experienced professional who thrives in a startup environment, excels at creating training from the ground up, and is adept at bridging global teams with local execution.
IN THIS ROLE YOU WILL:
- Design and deliver engaging training programs for internal teams, customers, and partners, both in-person and virtually.
- Tailor content to suit diverse skill levels and user needs.
- Partner with the DACH team to align global training initiatives with local execution.
- Stay on top of product updates and trends, ensuring up-to-date training content.
- Serve as a product expert for internal and external stakeholders.
- Test new features and gather user insights to enhance training and inform product improvements.
- Implement knowledge checks to measure program effectiveness.
WHAT YOU BRING TO THE TABLE:
- 5+ years of experience in SaaS training, with a proven ability to build programs from scratch.
- Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
- Familiarity with instructional design principles and adult learning theories.
- Comfort working independently in a satellite role while collaborating with global teams.
- Enthusiasm for technology and web-based platforms.
WHAT'S IN IT FOR YOU?
- The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
- Invitation to join us in Berlin for an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, Unlimited PTO, and travel opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager and get a Product Demo → Challenge Task → Meeting the team → Founder interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.