Solution Engineer (Post-Sales) (f/m/d)*
YOUR MISSION:
As Solution Engineer at Parloa, you are responsible for providing technical advice to our new and existing customers, integrating Parloa into their technical infrastructure and engineering cloud-based services and tools. As part of our dedicated Solutions Engineering team, you will be an interface between our engineering, product, and customer success teams, contributing to the success of the Parloa platform and customer projects.
IN THIS ROLE YOU WILL:
- Co-create technical solutions together with our customers and their technical teams.
- Offer consultations to our customers and your non-technical colleagues on technical topics such as integrating customer backend and telephone systems, custom services & functionality, and technical voice bot logic.
- Build serverless web services using TypeScript and cloud systems on Microsoft Azure to extend our product and provide custom functionality for customers.
- Support the customer success team and their clients with your JavaScript skills to implement custom voice bot logic directly in Parloa according to the customers’ needs.
ON A TYPICAL DAY, YOU COULD:
- Join a customer call to learn about their telephony system and advise them on the best course of action to connect to Parloa.
- Spend a few hours writing a custom service in Typescript to extend Parloa's core functionality.
- Investigate a customer's internal tech stack (CRMs, DBs, …) and determine how Parloa can best connect to them.
- Meet with a member of our CX-Design team to understand a specific use case and help them write short Javascript functions to accomplish their goal in the platform.
- Investigate the cause of call or callflow issues in our elastic logs and communicate your results to internal or external stakeholders as appropriate.
Our Tech stack:
TypeScript, Microsoft Azure Cloud (e.g. Azure Function Apps, Azure Cosmos DB), JavaScript, Python, PowerBI/Kibana
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we love to build real connections and want to welcome everyone in the office on 2-3x days a week.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Regular team events, game nights, and other social activities
- You don't tick all the boxes yet? Don't worry! If you're curious and driven to continuously expand your technical knowledge and grow your skills, this can still be the right team for you. We especially welcome applications from candidates with a diverse background.
WHAT YOU BRING TO THE TABLE:
- 3+ years of experience in customer-facing (post-sales) solutions engineering/architecting or software development. Ideally in a B2B context.
- Keen interest in customer communication, digital voice assistants and other innovations, chatbots, and (Conversational) AI.
- Strong communication skills and the ability to "translate" between a technical and non-technical audience.
- Strong, diverse technical skills and a good understanding of Javascript (Typescript is a bonus) and cloud computing
- Knowledge of or eagerness to learn about SIP and VoIP-telephony related topics.
- Experience with or good knowledge of REST-API services and constructing REST requests.
- Ability to take ownership of a task from inception to completion; independent learner.
Bonus points if you also bring the following to the table:
- Basic knowledge of conversational AI and NLU-related ML
- Containerization (Docker) and Kubernetes experience
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.