Sr. Customer Success Manager
People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. People.ai’s unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology.
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.
The Customer Success Manager (CSM) for Enterprise & Mid-Market customers at People.ai serves as a trusted advisor to customer leadership in Sales, Marketing, and Operations. The CSM is responsible for driving account planning, building and delivering success plans, and executing the customer engagement playbook. They will accelerate customer adoption and expansion by achieving critical milestones and identifying expansion opportunities. The CSM will deliver measurable customer outcomes by ensuring effective solution delivery and providing strategic recommendations. They will also develop champions within customer organizations and build collaborative GTM partnerships with internal teams. Success in this role is measured by maintaining high gross retention and customer health scores, driving engagement and value realization, building champions, optimizing handoffs and collaboration, and supporting product feedback and innovation.
Responsibilities: Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai.
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A reasonable estimate of on-target earnings (OTE) is $135,000 to $165,000. Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.
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