Support Engineer

Qdrant is an Open-Source Vector Database.

We help businesses take advantage of modern AI technologies. We are developing neural search solutions that allow everyone to use state-of-the-art neural network encoders at the production scale. At the same time, we help companies to integrate our technology into their infrastructure. Our flagship product is the open-source Vector Database: https://github.com/qdrant/qdrant

Among the technical challenges, we are facing is the implementation of our cloud infrastructure to serve our engine as a scalable cloud API solution. We are looking for a Support Engineer to ensure stable and secure operability of our managed solutions.

Tasks

• Provide technical support to customers, addressing inquiries and issues related to our vector database products.
• Collaborate with cross-functional teams, including development and operations, to resolve complex technical problems.
• Develop and extend our support tooling, including database operations
• Participate in on-call rotations to ensure 24/7 support coverage for critical issues.
• Work closely with customers to understand their unique use cases and provide effective solutions.
• Contribute to the creation and maintenance of support documentation.

Requirements

• Proficiency in at least one of the following programming languages: Go or Python.
• Experience with Kubernetes and container orchestration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Willingness to participate in on-call rotations.

One or more of the following is a plu

• Familiarity with vector databases or similar data storage technologies.
• Experience working in a customer-facing support role.
• Knowledge of cloud platforms such as AWS, GCP, or Azure.
• Understanding of DevOps practices and tools.

Benefits

• Working in a passionate international team
• Competitive salary plus perks
• Flexible working hours
• Company events
• Choose any hardware
• Remote first/home office
• Relocation option