Support Engineer
Qdrant is an Open-Source Vector Database.
We help businesses take advantage of modern AI technologies. We are developing neural search solutions that allow everyone to use state-of-the-art neural network encoders at the production scale. At the same time, we help companies to integrate our technology into their infrastructure. Our flagship product is the open-source Vector Database: https://github.com/qdrant/qdrant
Among the technical challenges, we are facing is the implementation of our cloud infrastructure to serve our engine as a scalable cloud API solution. We are looking for a Support Engineer to ensure stable and secure operability of our managed solutions.
Tasks
- Provide technical support to customers, addressing inquiries and issues related to our vector database products.
- Collaborate with cross-functional teams, including development and operations, to resolve complex technical problems.
- Develop and extend our support tooling, including database operations
- Participate in on-call rotations to ensure 24/7 support coverage for critical issues.
- Work closely with customers to understand their unique use cases and provide effective solutions.
- Contribute to the creation and maintenance of support documentation.
Requirements
- Proficiency in at least one of the following programming languages: Go or Python.
- Experience with Kubernetes and container orchestration.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Willingness to participate in on-call rotations.
One or more of the following is a plu
- Familiarity with vector databases or similar data storage technologies.
- Experience working in a customer-facing support role.
- Knowledge of cloud platforms such as AWS, GCP, or Azure.
- Understanding of DevOps practices and tools.
Benefits
- Working in a passionate international team
- Competitive salary plus perks
- Flexible working hours
- Company events
- Choose any hardware
- Remote first/home office
- Relocation option
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