Customer Success Manager

Rad AI is the fastest growing radiologist-led AI company. In addition to winning the 2021 award for “Best New Radiology Vendor” from AuntMinnie, Rad AI ended 2021 by closing a $25M Series A round of investment and being named to the 2021 CB Insights Digital Health 150 - List of Most Innovative Digital Health Startups. Rad AI continued the momentum by being recognized as 2022 CB Insights AI 100 - Most Promising AI Companies.

Founded in 2018 by the youngest radiologist in US history, Rad AI has seen rapid adoption of its AI platform, and is already in use at 7 of the 10 largest private radiology practices in the US. Rad AI uses large language models and state-of-the-art machine learning / generative AI to streamline repetitive tasks for radiologists, which yields substantial time savings, alleviates burnout, and creates more time to focus on patient care. Its first product, Rad AI Omni, saves radiologists an average of 60 minutes per day, and helps achieve up to 20% time savings per report.

Come join our world-class team as we build and deploy AI solutions that will make a difference in millions of people’s lives!

Why we're hiring for this role:

Here at Rad AI, we’re focused on transparency, inclusion, close collaboration, and building an incredible team. As part of our continual growth, we are seeking an experienced Customer Success Manager to come on board and join our small but growing CSM team to deliver unmatched service and attention to our quickly growing customer base of radiology groups and hospital systems.

This is what you'll do:

Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal

Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback

Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams

Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists

Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice

Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement

Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value

Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

This is what you'll need:

2 plus years of relevant customer success, project management, professional services, or similar client facing experience, preferably within a healthcare environment

Excellent people/relationship management, coaching, and communication skills with the ability to influence others

Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation

Practical working knowledge of SaaS solutions, implementations, and technical concepts

Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment

Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

This would be nice to have:

Bachelor’s degree or above

Growth stage startup experience

Prior professional consulting or healthcare software implementation experience

Prior experience with AI/machine learning products

Availability to work Eastern or Central time zone business hours

This is an estimated salary range that is dependent on the candidate and their experience. Not included in this range is an up to 10% annual bonus as well as generous equity options.

Thank you for your interest. We look forward to hearing from you.

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Customer Success Manager

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