Project Manager-Implementation
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.
Sanas is a 100+ strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.
The Launch Manager will be pivotal in onboarding all new customers and prospects, the primary objective will be to ensure seamless integration and adoption of our Sanas AT & NC application within customer environments.
Key Responsibilities:
Engage with new customers and prospects to understand their specific needs and requirements.Develop and execute comprehensive onboarding plans tailored to each customer.Ensure a smooth transition from sales to implementation, providing a single point of contact for new customers.Lead the implementation of the Sanas AT & NC application within customer environments.Work closely with the product and technical teams to ensure all customer requirements are met.Troubleshoot and resolve any issues that arise during the implementation process.Develop and manage project timelines, ensuring on-time delivery of all implementation milestones.Coordinate with internal teams and customer stakeholders to ensure alignment and clear communication throughout the implementation process.Monitor project progress and adjust plans as necessary to meet changing customer needs and project requirements.Gather feedback from customers and internal teams to identify areas for improvement in the implementation process.Collaborate with the product team to inform future product enhancements based on customer feedback.Stay up-to-date with industry trends and best practices in customer onboarding and implementation. Qualifications:
Bachelor’s degree in Business, Engineering, Computer Science, or a related field.5-6 years proven experience in project management, product implementation, or customer success roles.Strong understanding of software implementation processes and methodologies.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities simultaneously.Problem-solving mindset with a proactive approach to addressing customer needs.
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