Solutions Engineer - Philippines
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.
Sanas is a 100+ strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.
We are seeking a highly skilled and motivated Solutions Engineer to join our team, reporting directly to the VP of Growth. In this role, you will play a crucial part in the successful implementation of our advanced noise-cancellation product for existing clients and in supporting the onboarding of new customers. You will act as a key technical resource, bridging the gap between our sales and product teams to ensure a seamless customer experience.
Key Responsibilities:
Implementation and Integration:Lead the technical implementation of our noise-cancellation product with existing accounts.Customize solutions based on client needs and ensure proper integration with their current systems.Work closely with the product and development teams to resolve any technical issues during implementation.
Customer Onboarding:Manage the onboarding process for new noise-cancellation customers, ensuring a smooth transition from sales to implementation.Provide technical guidance and support during the onboarding phase, including training and documentation.Develop and refine onboarding processes to enhance efficiency and customer satisfaction.
Client Interaction:Serve as a technical point of contact for clients, addressing their questions and concerns throughout the implementation and onboarding phases.Conduct regular check-ins with clients to ensure they are fully satisfied with the product and its performance.Collect and relay customer feedback to internal teams for continuous improvement.
Cross-functional Collaboration:Collaborate with the sales team to understand client requirements and provide technical expertise during the pre-sales process.Work with the product management and engineering teams to ensure the product meets customer needs and stays ahead of market trends.
Process Improvement:Identify areas for improvement in the implementation and onboarding processes and suggest solutions to enhance overall efficiency.Stay updated on industry best practices and integrate them into the team's processes. Qualifications:
Bachelor’s degree in Engineering, Computer Science, or a related field.4+ years of experience in a Solutions Engineer or similar role, with a focus on technical implementation and customer interaction.Strong technical skills, including experience with product integration and system implementation.Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.Proven track record of managing client relationships and delivering successful implementations.Experience in the noise-cancellation or audio technology industry is a plus.Ability to travel as needed to meet with clients and support implementation.
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