Lead Field Service Engineer - Robot Fleet Operations
Your New Role and Team
Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a Lead Field Service Engineer, for Robot Fleet Operations. Reporting to the Head of Special Projects, the role will manage commissioning, support, and maintenance of advanced humanoid robotic systems at customer sites, ensuring that our innovative solutions meet both our high standards and customer expectations.
As Sanctuary’s Lead Field Service Engineer, you'll be a valued part of the team as you support the continued improvement of our field service engineering and bring your exceptional organizational skills to plan robot deployments and iterate in real-time to meet project and customer objectives.
Our Success Criteria
Lead a team of technicians responsible for the commissioning, maintenance, and repair of our industry-leading humanoid robots at various customer locationsCollaborate with Program Managers to develop deployment schedulesParticipate in commissioning, repair, and maintenance activities, providing hands-on expertiseEnsure the quality and precision of robot assembly and maintenanceTroubleshoot and resolve issues in real-timeConduct site assessments to integrate robotic systems with existing customer infrastructureTrain customer personnel on the use of new systems and provide the necessary documentation for future referenceImplement and enforce safety protocols and quality control standardsAdhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentationTrain and mentor team members to enhance their skills and knowledgeFoster a culture of teamwork and continuous improvement by collecting feedback and lessons learned from each deploymentDevelop and monitor key performance indicators (KPIs) like downtime reduction, maintenance response time, and customer satisfaction to evaluate the team's performance effectivelyEstablish a structured feedback mechanism with engineering teams to ensure field issues are relayed back to product development for continuous improvement
Your Experience
Qualifications
Bachelor's degree in mechatronics, electrical, mechanical, physics engineering, computer science, or a related technical field, and/or equivalent work experienceUnderstanding of robotics and system integration in commercial or industrial settingsStrong organizational and real-time planning skillsHands-on capabilities with the ability to actively participate in commissioning and maintenance and repair activities (both mechanical and electrical background are considered)Ability to travel up to 50% of the time to customer sitesWork authorization for Canada and the United States
Skills
Excellent debugging and troubleshooting skillsStrong organizational and real-time planning skillsData-driven decision-making and analysisDemonstrated knowledge of configuration-managementExperience with tuning and operating control systemsExcellent documentation skills and on the fly problem solving skillsClear communication skills, both with customers, management and engineering partnersThe ability to manage multidisciplinary technical teamsAdapt to ambiguous situations and generate clarity Ability to analyze and problem solve complex challenges
Traits
Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problemsCustomer-centric mindset; demonstrating in-person engagement with customersPersonable and able to work across multiple levels of the organization Optimistic listening and conflict resolution capabilitiesDemonstrated ability to influence others without authorityEager to take on new challenges with tenacity and positivityPatience, persistence, and attention to detail when resolving performance issuesObsession with bringing human-like intelligence to machinesStrong mentorship and leadership development skills to foster sustained team growth, ensuring all technicians have the support to expand their skills and knowledge
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