Technical Engagement Manager - Europe Based
Ready to join the AQ era?
SandboxAQ is solving challenging problems with AI + Quantum for positive impact. We partner with global leaders in government, academia, and the private sector to identify applications that would benefit from quantum-based applications to current and future commercial challenges. We engage with customers early and throughout the development process to improve market fit.
Our team’s unique approach enables cross-pollination across a diverse range of fields, from physics, computer science, neuroscience, mathematics, cryptography, natural sciences and more! Our success comes from coalescing diverse talent to create an environment where experimental thinking and collaboration yield breakthrough AI + Quantum solutions. Join a culture where thought leadership, diverse talent, employee engagement, and technological impact will create the next tech uproar.
We are deeply committed to education as a means to advance quantum solutions and computing initiatives. We invest in future talent through internship programs, research papers, developer tools, textbooks, educational talks/events and partnerships with universities/talent hubs to attract multi-disciplinary talent. Our hope is to inspire people from all walks of life to be prepared for the quantum era and encourage a path in STEM.
About the Role:
We are seeking an experienced and highly skilled Technical Engagement Manager to join our team. The Technical Engagement Manager is responsible for ensuring the overall success and quality of customer engagements that they have been assigned. The Technical Engagement Manager plays a key role in enabling our clients in the successful usage and value actualization of our products. In addition, they support the selling of new services engagements to ensure customer retention and continued revenue growth.
As a key member of the Solutions team, the Technical Engagement Manager will work closely with colleagues to deliver customer-facing solutions in quantum sensing, post-quantum cryptography, and quantum simulation and optimization. This role requires a deep understanding of the banking sector as the Technical Engagement Manager will lead development of specialized project delivery processes to our banking customers’ unique needs. The Technical Engagement Manager will also be crucial in facilitating communication and collaboration across different departments within SandboxAQ, helping to align our internal strategies with our client objectives.
What You'll Do:
- Define engagement scope, proposal development and deliver against client business requirements, with a focus on commercial banking sector projects.
- Achieve and exceed monthly personal and team financial targets.
- Manage executive level client relationships and provide team oversight with internal and external team members.
- Direct and oversee one or more active client engagements, demonstrating versatility in managing projects both within and outside the commercial banking sector.
- Manage all aspects of the client engagement including status reports, project plans, training and resource management.
- Mentor team members, sharing expertise in banking sector technology projects, and enforce implementation best practices.
- Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, risk management, issue resolution management, etc.
- Drive incremental revenue through client relationship building and identifying additional opportunities for SBAQ.
- Travel as needed (up to 50%).
About You:
- Bachelor's Degree in a technical field or business, advanced degree preferred
- 15 years experience in a technology focused role, with significant experience in technology implementation in government, banking, or other regulated enterprises
- Strong written and verbal communication skills, executive level presence and experience in facilitating IT projects with the banking industry.
- Successful track record serving as overall lead for enterprise implementations and technology initiatives
- Significant enterprise level project management experience (SOWs, contract management, risk management, staffing), demonstrating the ability to adapt to different industry requirements, including but not limited to the banking sector.
- Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support consulting/implementation experience would be helpful.
- Ability to perform in an unstructured environment typical of a start-up
- Passion to build processes, policies, methods and tools necessary to improve our delivery to our clients
SandboxAQ welcomes all.
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