Developer Success Engineer
Scale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale’s emerging products are some of the fastest-growing in the company’s history. In particular, Scale is building SaaS-like solutions to help democratize Scale’s data annotation capabilities to teams of all sizes and industries and troubleshoot issues with their datasets.
We are looking for a customer-facing engineer who is passionate about problem solving and satisfied customers. Scale’s new suite of products (Nucleus, Rapid, Studio) is growing, and we need someone who is technical and experienced in web development to solve customer technical issues, share best practices, and contribute to our product roadmap.
You will be interacting with customers via Intercom or Slack to troubleshoot their technical issues. These can vary from answering questions about Scale’s products, navigating customers through their technical issues, and investigating bugs and reporting them to our engineering team. You will be playing a critical role in making sure our product is prioritized properly for our customers’ use-cases.
Languages and technologies (stack) used include:
Business English speaking and writing abilities required
Javascript / Typescript (necessary), React, Python, MongoDB, PostgreSQL are a +
You will:
- Be accountable for the customer’s technical experience throughout their time with Scale
- Remove any technical hurdles customers may face / debug technical issues with customers
- Onboard customers to use our API to automate their data-training pipelines and Nucleus jobs
- Investigate and report frontend and backend issues / bugs to Scale’s engineering teams
- Design and develop tools to improve internal operational efficiency
- Maintain Scale’s Documentation to make sure everything online is up-to-date
- Become an expert with Scale’s latest products
- Work with Customer Success Managers to identify and prioritize customer-specific feature requests
Ideally you'd have:
- Able to work independently to solve challenging problems, possibly in parallel
- Strong cross-functional collaboration and interpersonal skills
- Great written and spoken English
- Track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way
Nice to haves:
- Prior experience developing with Python and JavaScript, or other modern software languages
- Experience as a Customer Success Engineer / Technical Support Engineer
- Portfolio of technical writing or documentation
- Experience in building and tuning ML models
- Experience in UI design
About Us:
At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, Meta, GM, Samsung, Airbnb, NVIDIA, and many more. We’ve recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
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