Strategy and Operations Manager

Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent, autonomous systems. Its products include Hivemind Enterprise—EdgeOS, Pilot, Commander, and Forge—as well as V-BAT and Sentient Vision Systems (wide-area motion imaging software). With offices in San Diego, Dallas, Washington, D.C., Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X and Instagram.

In this role, you will work closely with the CTO and the Sr. Director of Strategy and Operations for Hivemind to translate the business unit strategic vision to actionable work/tasks, define the business metrics, and support on operational/customer capture initiatives to improve how the Hivemind (software and solutions engineering) achieves their objectives.

WHAT YOU'LL DO:

Strategy Development and Alignment - Support the CTO and Sr. Director of Strategy and Operations with developing, driving, and communicating Hivemind strategy

Collaborate with VP of Product and VP of Solutions to translate this strategy into tactical plans and roadmaps

Evaluate strategic investments and initiatives that achieve Hivemind’s growth objectives

Codify the business model into tangible documents and excel models to inform and align the rest of the organization

Customer Capture Support: Redefine the customer capture process and aid in the capture of strategic partners

Collaborate with the business development team to map out the customer capture process and drive changes to improve outcomes

Develop materials to aid in capture of specific strategic customers

Operational Excellence: Support the CTO in managing the Hivemind business operations

Defining and tracking business metrics

Support VPs in executing cross functional work products (e.g., Product Roadmaps)

Gather, organize, and synthesize key operational data to inform decision making

Create and implement operational plans; drive accountability and follow through across key stakeholders and action officers

Problem-solving specific business issues as they arise, identify solution options, facilitate decision meetings, and drive execution post decision

Maintaining strong pulse and feedback loop on organizational needs and issues

Support cross-functional integration planning and execution needs following M&A activities

REQUIRED QUALIICATIONS:

3-5 years of experience at a Defense Tech company or B2B Technology disruptor in a Strategy & Operations capacity or as a Chief of Staff within a fast-moving organization

3-5 years at a Consulting Firm or Investment Bank focused on the technology or Aerospace and Defense sector

8+ years management and leadership experience, preferably in operational and growth settings

Experience designing and driving cross-functional alignment and performance management systems

PREFERRED QUALIFICATION:

Exposure to B2B Sales processes and best practices (including Salesforce proficiency)

High level of technical proficiency PPTX/Excel and project management tools (e.g., SmartSheet, Jira, or equivalent)

Ability to granularly process map, identify choke points, and synthesize into actionable takeaways

MBA or advanced degree

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Strategy and Operations Manager

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