Operations Officer (R3054)
About Shield AI
Founded in 2015, Shield AI is a venture-backed defense technology company focused on protecting service members and civilians with intelligent systems. Its flagship autonomy software, Hivemind, powers aircraft, drones, and other platforms, enabling complex missions with high reliability in contested environments. With offices in San Diego, Dallas, Washington, D.C., and internationally, Shield AI’s products actively support U.S. and allied operations worldwide.
Job Description:
In this role, you'll join a high-performing, cross-functional team dedicated to crafting next-generation capabilities. The Operations Officer at Shield AI is a senior planner and leader with experience in driving mission outcomes and must be comfortable routinely engaging key stakeholders and partners on matters of strategic importance. Operations Officers are assigned to support specialty teams and are pivotal in optimizing their flight operations and driving overall organizational performance. This role oversees a broad array of essential tasks, including crew and asset allocation, flight range management, flight data collection and deliverables, government approvals, airworthiness submissions, and the maintenance of departmental databases and reporting systems. Serving as the Action Officer for airworthiness, the Operations Officer works to mitigate or eliminate potential impacts that could jeopardize mission objectives. They also serve as a key liaison, facilitating communication between external contractors, government agencies, and Shield AI Mission Operations teams, ensuring alignment and continuous progress toward strategic goals.
What You'll Do:
You will be assigned to support a specialty team in an operational oversight capacity: Deployed Operations, Operational Support Group, or Fleet Asset Management.
Deployed Operations
Manage the team’s subcontractor relationships and perform capacity planningPerform quality control of pre- and post-deployment productsTrack Net Promoter Scores amongst various deployment and training customer groupsProvide essential airworthiness support and manage flight range and aircraft lease coordinationCoordinate and serve as Action Officer for various operator training eventsCollect and analyze efficiency metrics on operator, team, and company performance related to deployments and trainingSupport leadership with developing, driving, and communicating overall strategy Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution Refine processes and SOPs regarding overseas operationsPartner cross-functionally to drive collaboration and dissemination of key lessons learned
Operational Support Group
Perform quality control of production and experimental flight test products and deliverablesSupport maintenance data analysis and fleet sustainment initiativesTrack Net Promoter Scores amongst various fleet support, developmental testing and acceptance testing customer groupsProvide essential airworthiness support and manage flight range and aircraft lease coordinationCoordinate and serve as Action Officer for various customer acceptance and delivery eventsSupport leadership with developing, driving, and communicating overall strategy Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution Collect and analyze efficiency metrics on operator, team, and company performance related to test, maintenance and sustainment goalsRefine processes and SOPs regarding flight testing, fleet support, and maintenancePartner cross-functionally to drive collaboration and dissemination of key lessons learned
Fleet Asset Management
Manage and coordinate use, inspections, maintenance, and accountability of the company’s vehicle fleet Evaluate use of internal assets and equipment and generate demand signal for growth as neededImplement and oversee a chain of custody process for vehicles and aircraft systemsBe present during hardware issuance and check-in to enforce and teach the process to flight teamsTeach software/firmware upgrades to operators on various hardware Coordinate bailments, enforce adherence to procedural requirements, and ensure timely returns to vendorsFacilitate Return Merchandise Authorizations for inoperable hardware from the fleetDocument hardware inoperability and misuse, identify failure modes and use data to recommend solutions Solicit input from operators for system improvements to delight our customers Refine processes and SOPs regarding aircraft systems and vehiclesSupport demonstrations and distinguished visitors by coordinating static displays of company products Required Qualifications:
Minimum of 3 years leading in a fast-paced organization Highly effective oral and written communications and ability to thrive in a dynamic and fast-paced environment Candidate must be able to operate effectively at remote work sites without direct supervision Candidate must be proficient with Microsoft Office Suite and similar computer-based productivity applications Experience owning cross-functional improvement initiatives end-to-end Ability to travel domestically as needed Ability to possess a Secret DoD security clearance as required by customers Preferred Qualifications:
Operations Staff experienceBachelor's Degree or higherSenior NCO or Officer Professional Military Education Deployed operational experience in a leadership role Understanding of continuous improvement and lean manufacturing methodologies #LI-JM1
#LD
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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