Account Executive - US

About us

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

• Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
• Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
• Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

• Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
• Raise the Bar: We're not just meeting standards, we're aiming for setting them.
• Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
• Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
• Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

About the role:

As Siena’s first Account Executive, you will be responsible for building the foundation of our sales department. This includes identifying and securing new business opportunities, setting up sales processes and strategies, selecting and implementing sales tools, and achieving sales targets.

What you'll be doing:

• Sales Infrastructure Setup: Define and set up the sales process, including lead qualification, proposal development, negotiation tactics, and closing strategies.
• Sales Tools Selection: Evaluate and implement sales tools like CRM software to manage and streamline the sales process.
• Business Development: Identify, qualify, and secure business opportunities by establishing contact and developing relationships with prospects.
• Customer Relationship Management: Nurture relationships with potential clients and maintain existing client relationships.
• Customer Success. Support clients for as long as it is needed post-closing.
• Sales Targets: Set, meet, and exceed monthly, quarterly, and annual sales targets.
• Product Knowledge: Develop and maintain an extensive understanding of our product suite to effectively communicate the value and benefits to potential clients.
• Market Insight: Maintain knowledge of market trends, competitive landscape, and customer needs to inform sales strategies.
• Reporting: Provide accurate and timely sales forecasts and reports to the management team.

Join the team if you:

• Have 3+ years proven experience as an Account Executive or similar role, preferably in a SaaS startup.
• Have experience setting up sales processes and selecting sales tools.
• Have a strong understanding of sales principles and ability to deliver excellent customer experience.
• Have excellent communication, negotiation, and interpersonal skills.
• Are self-motivated and driven to succeed with minimal supervision.

Impress us even further:

• You hit consistent achievement or overachievement of sales targets.
• Excellent organisational skills, with the ability to simultaneously manage multiple projects and stakeholders.
• Self-starter with a high level of initiative and a ‘can do’ attitude.

Benefits

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸  Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.