Executive Assistant to the CEO (Remote)

At Siena, we are building the world's first autonomous customer service platform, leveraging artificial intelligence to enable machines to engage in useful and empathic conversations. Our platform is the first of its kind, designed to work out-of-the-box to effectively solve customer problems across all digital channels.

Our self-service, autonomous CX platform uses advanced natural language processing techniques to communicate with customers in a natural tone and promptly answer questions, while also utilizing conversation redirecting algorithms to develop a human + AI operating model. As a result, companies see a significant reduction in ticket backlogs, a marked improvement in customer experience, improved ability to manage unpredictable conversation volumes, and an increase in agent capacity to handle high empathy cases.

If you're excited about artificial intelligence and the intersection of human-to-machine communications, and want to be part of a remote team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX performance.

Team and Culture

Here are some of our core values to give you a sense of who we are as a team:

• Ownership. We build, we celebrate and we take responsibility even when things don't pan out.
• Set the pace. We move fast, take risks, and chase big outcomes wherever possible. We’re creating an environment where we can act fearlessly, a consensus isn’t needed for every action, and experimentation and failure (plus learning) are key.
• Autonomy. We unblock ourselves, focus on solutions and work towards our goals.
• Honor execution. Fewer meetings, less of the stuff things that don't make an impact, more action. Move fast and focus on execution instead of talking.
• Continuous feedback. We are open to feedback and make a habit of sharing feedback with others.
• Writing > talking. We’re creating a culture where people can do their best critical thinking and use data to solve problems.

What you'll be working on

As an Executive Assistant, you will support our founder and CEO. Your responsibilities will include involvement in all aspects of our startup and its day-to-day operations. This is the perfect position for one with a strong interest in learning entrepreneurship and leadership beyond an assistant role.

• Manage and maintain the CEO's complex calendar, including scheduling meetings, appointments, and travel arrangements.
• Reply to emails, send follow-ups and create internal and external communications.
• Conduct research and prepare reports, memos, and other documents as required.
• Manage travel & expenses.
• Organize events, including team meetings, conferences, and webinars.
• Help support with payroll, accounting, and reporting.
• Coordinate and prepare materials for meetings, investor updates, memos, conferences, and presentations.
• Organize and prioritize incoming correspondence, including email, phone calls, and messages.
• Liaise with internal and external stakeholders, ensuring efficient communication and collaboration.
• Assist with special projects and initiatives as needed.
• Handle sensitive and confidential information with discretion.

What are the requirements?

• At least 2 years of experience as an executive assistant or similar role, preferably supporting C-level executives.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks and priorities simultaneously.
• Strong written and verbal communication skills, with a high level of professionalism and discretion.
• Experience with calendar management, travel arrangements, and meeting coordination.
• Ability to work independently, remotely, and adapt to rapidly changing priorities.
• Proactive problem-solving skills, with keen attention to detail.
• Demonstrated success in a fast-paced, dynamic work environment.
• Internet connection: 10 Mbps minimum
• Willingness to work full-time (40 hours/week) at a time that suits your client (often PH evenings)
• Proficiency in Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and productivity and project management tools/apps
• A charismatic can-do attitude

Who are we looking for?

We have intentionally set a very high standard for our employees and our culture is also of a high standard of performance (but so is our fun facto!).

To qualify for the position: In the application section below under What else do you want to share with us? please add the key phrase: "We only have one Earth. Let's be good with it."

We are excited to offer career opportunities to people who show:

• Self starter. You require minimum supervision to get the job done
• Inner motivation. You are motivated by impact and driven by wanting to help others  
• Problem solver. You can tackle complex problems and offer creative solutions
• High bar. You take pride in the quality of your work and see to constantly improve
• Trust. You embody trust and dependability
• EQ. Have deep emotional and social intelligence
• System thinker. You are a processes-driven person
• Infinite learner. You seek to learn and challenge yourself
• Energy+. You show with a positive attitude (and sense of humor!) even in ambiguous situations

Benefits

You get a competitive salary and opportunity for career advancement

You are part of a fully remote job and culture

You get an educational budget to fuel your growth

Benefits

• 🏠 The flexibility to work from anywhere, even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
• 🌞 Flexible working hours, because who said you can't design your day on your terms?
• 💸  Competitive salaries, smaller egos. We offer highly competitive salaries and equity, because we're building this together.
• 🌴 Time off? More like time on. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
• 📖 "Edu-tainment" budget - an annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena AI, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and redefine the world of B2B SaaS. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.