Solutions Engineer

About Siena

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Some of our values

We're not big on corporate-speak, but here's what matters to us:

• Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.
• Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate.
• Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.
• Ownership and autonomy: When things break, you fix first, explain later.
• Relationships: You create bonds with your colleagues - building trust and sharing success.
• Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.
• Open and direct: You share and receive feedback. You are open about what’s working and what not.

About the role:

We’re on the lookout for a Solutions Engineer who’s ready to dive in and make an impact.

Here’s the headlines of what you will be working on:

Sales and client relationship:

• collaborate with sales team on business opportunities
• deliver technical presentations and demos to prospects
• respond to RFP's and technical inquiries
• act as trusted technical advisor to clients and prospects
• identify upsell and cross-sell opportunities

Product development and technical expertise:

• drive product evolution based on customer feedback
• collaborate with product management on feature prioritization
• maintain deep knowledge of Siena’s offerings and industry trends
• provide technical guidance to internal teams and customers

Implementation and integration:

• design custom solutions for client needs
• oversee complex implementations and resolve technical issues
• design and execute POC's, analyzing results for improvements

Cross-functional collaboration:

• work with engineering, product, and support teams
• participate in cycle planning and product roadmap discussions
• facilitate communication between technical and non-technical stakeholders

Documentation and knowledge sharing:

• create and maintain technical documentation
• develop internal training sessions
• contribute to company knowledge base

Join Us If You:

• Have 3-5+ years of experience in a Solutions Engineer role within a B2B SaaS environment.
• Are technically savvy and can simplify complex concepts for others.
• Have a proven track record in client relationship management and advisory roles.
• Possess excellent presentation and communication skills.
• Can thrive in a fast-paced, collaborative environment.

Bonus Points if you:

• Are familiar with AI technologies and industry trends
• Have experience in CX in an e-commerce ecosystem

If you’re ready to bring your skills to Siena and help shape the future of our solutions, we want to hear from you! Let’s make great things happen together!

Why Join Us

We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:

• Real impact. Your work will directly shape our product and company.
• A seat at the table. In a small team, every voice matters. Yours will be heard.
• Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.
• Top pay. Competitive salary and an opportunity for equity or stock grants.
• Time off when you need it. Take at least 15 days. More if you need it.
• Budget to keep learning. Because if you're not growing, we're not growing.
• The chance to build something from the ground up. This is the time when what you do has the biggest impact.
• Problems worth solving. We're reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.