Director of Operations
We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
The person we’re looking for is someone who isn’t afraid of blank space - we want someone who can help create operational rigor around net new initiatives & offerings. Reporting into the VP of New Products and Technologies, this person will drive for all data and insights required to make both fast-turnaround decisions and longer term strategic bets. We are looking for someone who embraces scrappiness, experimentation, and quick iteration.
The salary range for this role, based on the Bay Area, is $220-$275K.
Main Responsibilities
- Own the planning, execution, and delivery of strategic data labeling/annotation projects and initiatives, across varying customers and timelines
- Manage a team of Data & Ops Program Managers while ensuring best-in-class customer results and efficient processes that result in reliable delivery
- Identify opportunities and manage strategic relationships with partners & vendors that will help to scale our overall operations
- Build reporting and analytics to investigate key project trends, performance, issues and metrics.
- Implement standard operating procedures for project intake, delivery, contractor management, and quality control, ensuring consistency and scalability
- Develop contractor hiring & management strategy in partnership with recruiting leaders
- Collaborate cross-functionally with research, engineering, product, and other teams to leverage and improve data developing technologies
- Establish and continuously improve processes for project management, vendor management, and resource planning
- Provide leadership, direction and mentorship to the operations team
Minimum Qualifications
- 7+ years of experience in operations, program/project management, or related fields
- Proven track record of successfully leading complex, cross-functional projects from inception to completion
- Proven track record of bringing operational rigor to unstructured environments, projects and programs
- Strong technical background (e.g. computer science, engineering, data analytics)
- Strong leadership skills to guide cross-functional teams, influence stakeholders, and manage contractors
- Strong vendor management skills and experience overseeing external partners
- Excellent analytical, problem-solving, and decision-making abilities
- Exceptional communication and stakeholder management skills
- Ability to thrive in a fast-paced, dynamic, zero-to-one environment