Director of Operations

We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

The person we’re looking for is someone who isn’t afraid of blank space - we want someone who can help create operational rigor around net new initiatives & offerings. Reporting into the VP of New Products and Technologies, this person will drive for all data and insights required to make both fast-turnaround decisions and longer term strategic bets. We are looking for someone who embraces scrappiness, experimentation, and quick iteration.

The salary range for this role, based on the Bay Area, is $220-$275K.

Main Responsibilities

Own the planning, execution, and delivery of strategic data labeling/annotation projects and initiatives, across varying customers and timelines
Manage a team of Data & Ops Program Managers while ensuring best-in-class customer results and efficient processes that result in reliable delivery
Identify opportunities and manage strategic relationships with partners & vendors that will help to scale our overall operations
Build reporting and analytics to investigate key project trends, performance, issues and metrics.
Implement standard operating procedures for project intake, delivery, contractor management, and quality control, ensuring consistency and scalability
Develop contractor hiring & management strategy in partnership with recruiting leaders
Collaborate cross-functionally with research, engineering, product, and other teams to leverage and improve data developing technologies
Establish and continuously improve processes for project management, vendor management, and resource planning
Provide leadership, direction and mentorship to the operations team

Minimum Qualifications

7+ years of experience in operations, program/project management, or related fields
Proven track record of successfully leading complex, cross-functional projects from inception to completion
Proven track record of bringing operational rigor to unstructured environments, projects and programs
Strong technical background (e.g. computer science, engineering, data analytics)
Strong leadership skills to guide cross-functional teams, influence stakeholders, and manage contractors
Strong vendor management skills and experience overseeing external partners
Excellent analytical, problem-solving, and decision-making abilities
Exceptional communication and stakeholder management skills
Ability to thrive in a fast-paced, dynamic, zero-to-one environment

Be Your Best At Snorkel

Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.

Snorkelers are supported by an amazing team and an amazing set of benefits. We offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Director of Operations

Main Responsibilities

Minimum Qualifications

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