Solutions Sales Engineer - New York

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +200-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 We are officially a Unicorn company!!! 🦄🎉

Join the rocket ship while it's taking off! 🚀

The role...

Reporting to the VP of Sales, you will act as an extension to the sales team by working closely with Sales reps on our highest-value clients. You are capable of engaging in business-level and technical conversations at multiple levels of the organization - an ideal role for an individual who wants to expand their career with a fast-growing software company.

• Partner closely with Strategic and Enterprise Account Executives to deliver high-quality customer-facing documentation in support of sales objectives 
• Handle Security questionnaires from top tier clients 
• Collaborate and build strong relationships with internal teams including Finance, Legal, RevOps, Infosec, Services, and Sales
• Manage legal redlines, escalations and approvals with Legal parties on both sides
• Maintain a highly organized pipeline of deals from negotiation to close
• Input orders, confirm they are accurate and processed according to client requirements, and ensure related information is passed onto the relevant teams
• Liaise with suppliers and 3rd party partners 
• Assist directly with customer queries and requests related to contracting process
• Use Salesforce and other internal systems to create quotes, proposals & contracts 
• Attend internal sales meetings & stay up to date on strategic changes related to product, pricing and process 
• Adapt as the Sales Operations role and duty continues to evolve, and embrace technology as a way to drive efficiency and support business needs
• Identify and participate in process improvement initiatives

About you...

• 1+ years relevant work experience in a sales or operations role
• Technical aptitude and experience with Salesforce
• Familiarity with sales cycles and B2B environments
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced and demanding environment
• Strong attention to detail, organization and problem solving skills
• Previous experience in a high-volume order processing and/or data entry role
• Experience managing large and complex projects
• Ability to provide outstanding customer service
• High self-motivation, responsibility, and flexibility to achieve results
• A self-starter with a “can do” attitude
• Ability to build effective customer and internal relationships
• Able to work on tight deadlines
• Knowledge of project coordination
• You are based in the NYC Metro area

The good stuff...

Alongside this, we have a generous benefits package below:

• Flexible WFH 🏢
• Generous stock option plan 📈
• Discretionary based bonus 💰
• 100% Medical, Dental & Vision 👩‍⚕️
• 401k Plan 🧓
• 25 days of annual leave + Public holidays 🌴
• 4 week paid sabbatical after 4 years at the company + $10,000!! 😍
•  Fun culture with regular socials and company retreats 🎉
• Referral scheme 📨
• WFH set up 💻

💰 Salary: $70,000 - $110,000, depending on experience

🌎 Location: New York City - Nomad District 🗽

If you want to be a part of building a legendary company...

COME JOIN US! 😊