Renewals Manager - London

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄

Join the rocket ship while it's taking off! 🚀

The role...

• Reporting to the Head of Customer Success and focusing on accounts across the globe - you are energetic, driven, and care deeply about the success of our customers
• As a Renewals Manager, you will drive Synthesia’s future growth by ensuring our existing client base renew with us, helping design a renewals process that is scalable and robust
• Work very closely with the rest of the commercial teams to create a cohesive renewal experience for existing customers
• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• 3+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
• Solid understanding of Enterprise SaaS applications
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• You will negotiate and execute renewal contracts
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• You need to be based in London, UK

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

🏢 Flexible WFH

📈 Generous stock option plan

💰 Discretionary based bonus

🧓 Pension

🌴 25 days of annual leave + Public holidays

😍 4 week paid sabbatical after 4 years at the company + $10,000!!

🎉 Fun culture with regular socials and company retreats

📨 Referral scheme

⌨ WFH set up

If you want to be a part of building a legendary company, COME JOIN US! 😊