Renewals Manager - London

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

Join the rocket ship while it's taking off! 🚀

The role...

• As a Renewals Manager at Synthesia, you will drive our future growth by ensuring our existing client base renew with us while helping design a renewals process that is scalable and robust
• You will work very closely with the commercial teams to create a cohesive renewal experience for existing customers
• You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
• This is an ideal role for an individual who wants to expand their career with a fast-growing software company.

About you...

• 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
• Solid understanding of Enterprise SaaS applications
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• You will negotiate and execute renewal contracts
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• You are based in London

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

📍A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday

💸 A competitive salary + stock options

🌴 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)

🏥 Private healthcare through AXA, including mental health support through the Stronger Minds service

❣️ Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings

🚲 Cycle to work scheme

🥳 You will join an established company culture with optional regular socials and company retreats

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

👉 You can participate in a generous recruitment referral scheme if you help us to hire

💻 The equipment you need to be successful in your role

If you want to be a part of building a legendary company,

COME AND JOIN US! 💥