Software Engineer, Infrastructure (On-premise)

Who we are

We’re a fast-moving, diverse team pushing the frontiers of artificial intelligence. At Twelve Labs, our mission is to help developers build programs that can see, listen, and understand the world as we do by bringing the world’s most powerful video understanding infrastructure to market. As a part of achieving this mission, we are building foundation AI models that can accurately and instantly search exact moments within petabytes of video archives, generate coherent text summaries of videos, perform prompt-based video generation, and many more. The Twelve Labs platform provides access to its Large Visual Language Models (VLMs) through a suite of APIs that are trained on massive video datasets and learn to understand the meaning and context behind the visuals, conversations, and sounds within videos.

Twelve Labs recently raised $17M in seed funding, recognized as one of CB Insights’ AI 100 companies within a year of its founding, and secured a massive compute resource through partnering with Oracle. We are hyper focused on delivering the Twelve Labs platform to our customers so they can build video understanding into their products and power dream features they could have only imagined.

Part of the pathway to our rapid growth has been paved by the outstanding group of people united by the company’s mission. Beyond prominent venture capital firms such as Index Ventures and Radical Ventures, the Twelve Labs mission is backed by category building luminaries like Fei-Fei Li (Stanford HAI), Silvio Savarese (Salesforce), Oren Etzioni (AI2), Alexandr Wang (Scale), Lukas Biewald (W&B), Jack Conte (Patreon) and more.

We are committed to creating a diverse and inclusive work environment where our team members can bring their full selves to work, bring out their potential, and most importantly, thrive together. We welcome kind, brilliant, and open minded people from all walks of life to our team. If joining this mission speaks to you, we encourage you to apply!

About the Role:
As an Infrastructure Engineer at Twelve labs, you will play a pivotal role in designing, implementing and maintaining our on-premise solution. Serving the on-premise AI solution requires solving novel problems such as ensuring top-notch service reliability, data security and performance optimizations. You will work closely with our cross-functional teams to ensure scalability, reliability and security of our platform and internal systems. This is an exciting opportunity to be part of a dynamic team and contribute to the growth and success of our AI-driven products. The ideal candidate will have extensive experience in hybrid-cloud and on-prem environments, strong problem solving skills and a curiosity for staying up to date with new and emerging technologies. 
You will:
  • Take part in the design, implementation and management of Twelve Labs cloud and on-premise solutions
  • Lead the build of on-premise solution to accommodate enterprise customers 
  • Architect Infrastructure as Code (IaC) using technologies such as Pulumi, Terraform, Ansible with mature CI/CD pipelines
  • Contribute to existing architecture and optimization of a highly utilized cloud infrastructure, ensuring scalability, security and efficiency 
  • Champion best practices in security and compliance, ensuring our infrastructure is resilient against threats and aligned with industry standards
  • Ensure documentation for installation and troubleshooting 
  • You may be a good fit if you have:
  • Bachelor's or advanced degree in Computer Science, Engineering, or related technical field.
  • Deep knowledge of cloud infrastructure including Kubernetes, AWS, or Infrastructure as Code.
  • 5+ years of hands-on infrastructure deployment experience in hybrid-cloud or on-prem environments
  • Excellent communication and interpersonal skills.
  • Participate in developing a strong culture of best practices within the team.
  • Strong analytical and problem-solving skills, with attention to detail and the ability to navigate complex technical challenges.
  • Desired Experience:
  • Experience building Machine Learning solutions in the cloud
  • Hands on experience with the installation of private or offline networks
  • Experience developing infrastructure or applications with Go
  • Experience in building and maintaining services on air-gapped environments
  • Exposure to monitoring tools such as Prometheus, Grafana, EFK stack, etc.
  • Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

    We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.


    Benefits and Perks

    🤝 An open and inclusive culture and work environment.
    🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
    🦷 Full health, dental, and vision benefits
    ✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
    🏙 Remote-flexible, offices in San Francisco and Seoul and coworking stipend
    🛂 VISA support (such as H1B and OPT transfer for US employees)
    Apply for this job
    logo Twelve Labs Infrastructure Engineer Full-time 🌎 Remote 📍 San Francisco, United States Apply Now
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