Developer Experience (DX) Engineer

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work. 

Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges.  Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work. 

About this role:

Writer is seeking an experienced Developer Experience (DX) Engineer with a strong technical writing background to join our Developer Relations team at Writer and deliver world class developer experience through our documentation and SDKs.

You will work with AI and software engineers, product managers, and DevOps to ensure that our SDKs and documentation are of the highest quality.

When applying, please submit a favorite piece of your own technical writing that is relevant to your work experience, such as a blog post, documentation, or related material. If you do not, your application will not be considered.

Your responsibilities:

• Deliver world class developer experience through our documentation and SDKs.
• Manage the production API spec in coordination with the backend engineering team, used for API reference documentation and SDK development.
• Manage implementation of new API endpoints as features of our SDKs.
• Coordinate SDK releases with the backend and Writer Framework engineering teams. 
• Develop and update technical documentation for Writer AI Studio, including Writer’s no-code tools, Writer Framework, API, and SDKs, with a primary emphasis on Python and secondary focus on JavaScript/TypeScript.
• Review and refine documentation and code examples for clarity and adherence to our style guide.
• Proactively maintain and improve the documentation site, seeking customer feedback along the way to increase the effectiveness of our developer experience.
• Improve SDK and documentation processes, driving quality and innovation.
• Independently and proactively manage projects in coordination with the team, adhering to deadlines and contributing to our overall Developer Experience strategy.
• Report to our Director of Developer Relations.

Is this you?

• You are obsessed with developer experience and deeply understand the critical importance of the first few minutes of a developer’s encounter with a product through documentation, tooling, and examples.
• You bring at least five years of experience as a Developer Experience Engineer, Technical Writer, software developer, or related role, with a proven track record of creating impactful developer tools and documentation.
• You have a strong background in Python, with additional proficiency in JavaScript/TypeScript.
• You are proficient in OpenAPI specifications, YAML, MDX, Markdown, and Git workflows, enabling you to create efficient and interactive documentation.
• You have strong analytical and problem-solving skills.
• You quickly adapt to new domains and are able to communicate complex ideas and concepts effectively.
• You are able to work independently and collaboratively.
• You put the reader first, ensuring documentation is accessible and engaging.
• You understand and apply various content types effectively in your technical writing.

Preferred skills:

• Experience developing documentation and SDKs for an AI company
• Experience working with documentation and SDK vendors
• Experience working in a fast-paced startup environment
• Familiarity with building applications that use LLMs and basic AI engineering concepts

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:
  • Home office setup, cell phone, internet
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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