Senior platform engineer

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. 

Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. 

Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

📐 About this role 

Writer is looking for a senior platform engineer.  At Writer, you'll play a pivotal role in developing and maintaining our cutting-edge AI platform. Your expertise in designing, implementing, and optimizing scalable software solutions will be instrumental in ensuring the platform's reliability, performance, and security. You will collaborate closely with cross-functional teams, including software engineers, data scientists, and product managers, to drive innovation and deliver high-quality features that meet the evolving needs of our customers.

You'll report to the Senior director of infrastructure.  

🦸🏻‍♀️ Your responsibilities:

• Design, develop, and maintain scalable and reliable software systems for Writer's AI platform.
• Collaborate with cross-functional teams, including product managers, software engineers, and data scientists, to ensure seamless integration of platform components.
• Lead and mentor junior platform engineers, providing guidance and support in their professional development.
• Stay up-to-date with the latest advancements in AI, machine learning, and natural language processing technologies.
• Continuously monitor and optimize platform performance, identifying and resolving bottlenecks and inefficiencies.
• Ensure adherence to industry standards and best practices for software development, security, and reliability.
• Contribute to the development of new features and functionalities for the Writer platform.
• Document and maintain technical documentation, including system architecture, and design specifications

⭐️ Is this you? 

• 8 +Years of experience in software and devops engineering
• 3+ professional experience working with developing, and maintaining software for Azure platforms
• Your professional experience includes the following: 
  • Infrastructure as code (IaC) tools and DevOps practices
  • Data loss prevention, cybersecurity, privacy, and compliance
  • Business continuity planning
  • Kubernetes and management tools like ArgoCD, Helm, and Terraform
  • Firewalls, web-application firewalls, and load balancers
  • Git, CI/CD pipelines, and Github Actions
  • Coding with languages like Bash and Python 
  • Creating technical documentation and training new engineers
• You have: 
  • Familiarity with compliance frameworks like SOC 2 and ISO 27001
  • Strong troubleshooting skills, log analysis, and performance tuning
  • Well-developed understanding of distributed systems, cloud computing, and containerization technologies
  • Familiarity with continuous integration/continuous deployment (CI/CD) pipelines
  • Excellent problem-solving and debugging skills
  • Willingness to take on challenging projects and work under pressure
• You might have: :
  • Multiple cloud platforms (Google Cloud, AWS and Azure)
  • Postgres
  • Jira, Confluence or Atlssian
  • BigTable, and/or BigQuery
  • SaaS/Enterprise SaaS

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:
  • Home office setup, cell phone, internet
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.