Customer Success Engineer (Node.js)
Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).
DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.
We are looking for a product expert who is customer service oriented and has a strategic mindset. A person who acts as a mentor and dependable advisor when implementing technical solutions. This role is responsible for retention of customers by analysing the usage of our bot services and ensuring that they get the best Return on Investment from it.As a Customer Success Engineer who will be analysing business requirements/functional designs and works with business teams, customer success, and other engineers to design systems and application software.
To be a Customer Success Engineer at Yellow.ai you need… Our Company's Values
Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.
Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.
Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.
Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.
Do More with Less - Maximize productivity and outcome while operating within resource constraints
yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws.
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