Customer Success Manager
yellow.ai brings the best of AI+human-led conversational automation for enterprises of great repute like Schlumberger, Domino’s, Dr. Reddy’s Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and more. We have offices in 6 countries and have clients across 27 countries.
We’re a team of 900+ makers, who’ve shipped over 650+ Intelligent Virtual Assistants. Our Virtual Assistants converse in over 120 languages, and our platform handles more than a billion conversations every month - over 50+ channels in text and voice!
We’re also named Leading conversational AI Platform, Distinguished CX Vendor, and Advanced Virtual Assistant Provider by Gartner. They’re really critical and meet 1000+ Conversational AI Platforms. We’re thrilled to be recognized by them!
We’re one of the fastest growing SaaS leaders emerging from Asia and are backed on this journey with more than $100M in funding so far by partners like Lightspeed, Sapphire Ventures, WestBridge Capital and Salesforce Ventures. We also got honoured recently, being one of the top 10 companies to work at by ‘#LinkedinTopStartups’ and a ‘Great Place to Work at’ certification.
Customer Success is an integration of functions and activities of Marketing, Sales,
Professional Services, Training and Consulting rolled into one role. We are looking for
3 to 6 years of work experience in a high-touch Customer Success / Strategic
Consulting / Pre-Sales consulting role in a B2B SaaS or Tech Product based company.
A Successful CSM Will Need To Be Able To: customer and Yellow. Ensure customers take full advantage of all features and services resulting in strong customer health and retention.
present a deep strategic partnership opportunity. Build and grow multiple relationships across a
customer’s organization
that can be shared with the managers and business sponsors on a periodic basis so as to help
them in refining their strategy and approach to achieve desired business objectives.
with the client leadership team. Thereafter, work closely with the key business sponsors on a
regular basis to understand any changes to their strategic focus areas and key priorities to
ensure continuous alignment of Yellow’s solutions, suggestions etc. to achieve desired
objectives.
have impacted business outcomes as part of a formal Quarterly Business Review.
Management, Support, and Delivery teams to ensure that the open issues, bugs, custom
requests, enhancement raised by your clients are delivered within agreed TATs.
generate awareness and interest amongst them to adopt these new features. If the clients show
interest, work with internal departments to help launch these features for the client.
excellent value for the use case already deployed. You are not responsible for cross-sales and up
sales, but only for identifying opportunities for cross-sales and up sales and passing them over
to the Account Management team for taking them forward.
studies required by them, and/or getting speakers from the client organizations for any
Customer Roundtables or client events arranged by them and finally ensure required follow-ups
and service for a high NPS/CSAT Score.
Mandatory skills If you have any questions about the company, the role or the process, write to us at careers@yellow.ai
yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status in accordance with applicable federal, state and local laws.
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