Internal Communications Lead

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

Who we are looking for:

Ready to be the voice that keeps our Cleo team connected, engaged, and in the know?

As our first-ever Internal Communications Manager, you’ll be the mastermind behind the scenes, ensuring our fast-growing team stays informed and inspired. This isn’t just any role—it’s your chance to shape how we talk to each other as we scale. You’ll work your magic with words, bringing our tone of voice and culture to life across the company.

This role requires a strategic thinker who can also get into the details, with a strong ability to develop content that captures our tone of voice and vibe. 

You’ll be the go-to for all things communication, whether it’s whipping up a Slack message that makes everyone emoji-react or organising an update in All-Hands that gets people excited. We’re big on Slack, but we also love Notion for keeping things documented and organised. Plus, you’ll be front and centre for our weekly company All Hands, making sure everyone knows what’s what.

This role will report directly to our Chief People Officer, with scope to shape your role and potentially build a team in the future as Cleo scales. 

Key Responsibilities:

• Develop and implement internal communication strategies: Deliver clear, consistent and impactful messaging in the right format, on the right platform and at the right time for employees aligned to the company brand, company values and TOV. Implement internal communications strategy to support a high-performing, global business; continually iterate and adapt to meet the needs of the business and employee feedback. Your focus is to increase employees' understanding and alignment with the overall vision, strategy, and values so they are strong advocates who deliver impactful work.
• Run the show across all channels: Own the messaging across Slack, video, Notion, and company meetings. You’ll make sure our words hit home, no matter where they land.
• Organise and support internal events: Play a key role in preparing content for company all-hands meetings, strategy days, and other critical internal events. Ensure these events are communicated effectively and drive engagement.
• Measure, adapt, repeat: Track how we’re doing with our internal comms and tweak how you operate to keep getting better.
• Partner with leadership: Work closely with the Chief People Officer, CEO, Chief of Staff, and other senior leaders to ensure our communications are aligned with company priorities and goals. Advise and influence decisions made at Exec level to ensure subsequent communications to the business are relevant, impactful, and considered.
• Maintain our culture as we grow: Develop programs that ensure our internal communications not only keep up with Cleo’s growth but also help maintain and strengthen our unique culture.

Qualifications and Experience:

• 6+ years of experience in internal communications or a similar role, ideally in a high-growth fast-paced tech environment.
• Writing that packs a punch: You know how to write stuff people actually want to read—clear, engaging, and always on-brand.
• Project management chops: You can juggle multiple balls without dropping any, even when things get hectic.
• Comfortable with autonomy with a side of collaboration: You’re just as comfortable working solo as you are teaming up with others. Building relationships is your jam. You’ll partner with our CEO, CPO and Chief of Staff regularly. Ideally, you’ll have experience working closely with other key teams to jointly and positively influence the overall employee experience (People Team, Workplace).
• Experience with internal communications tools and channels: Proficient in using platforms like Slack, video production tools like Loom, and Notion to deliver messages effectively.
• Data-driven mindset: Experience in measuring the effectiveness of internal communications and using insights to drive continuous improvement.
• Adaptable and agile: Ability to pivot quickly and find the best ways to balance shifting priorities in a dynamic environment.

What We Offer:

• A collaborative, supportive, and innovative environment where your contributions will make a real impact.
• We have a world-class team of writers at Cleo crafting Cleo’s tone of voice in-app and some amazing marketing copywriters in the US too - you’ll get the chance to collaborate with them daily and they’ll support you with feedback to help you develop as a writer. 
• A chance to be a key part of maintaining and evolving Cleo’s unique and intentional culture as we scale.
• A competitive compensation package (base + equity) with reviews every 8 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a PR4-PR5 level role and we can pay £75,000-120,000 p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits;
  • Generous pay increases for high-performers and high-growth team members
  • Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
• 6% employer-matched pension in the UK
• Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!