People Operations Specialist

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached over 7 million users and plan to double that number each year... which is where you come in.

We’re looking for a brilliant People Operations Specialist to work collaboratively with our amazing People team. You’ll be one of two People Operations Specialists, managing  key areas of our People scope and helping drive exciting projects forward. This is a great opportunity for an ambitious People professional,  ready to get stuck into a fast paced environment and make a huge impact on the employee life cycle as we grow.

What you’ll be doing:

• You’ll be the face of Cleo! Managing the onboarding of our new Cleople, ensuring they’re set up for success for their first 90 days & looking for ways to optimize the process along the way.
• You’ll help to manage the way we hire & pay people - building key relationships with our payroll, EOR & PEO providers to support our global people infrastructure.
• You’ll support the wider People Operations team to deliver on key projects, collaborating on initiatives including Onboarding, People Dashboards, Tooling Implementation & many more! You'll be a key player in the success of the People Operations deliverables. 
• You’ll be our HR stack whisperer! Working to ensure our systems are smoothly integrated, fit for purpose & our People Data is clean & up to date.
• You’ll be a champion for our People compliance. Managing all employee documentation & supporting our People Partners where needed.
• You’ll be keen to scope out steering opportunities for process improvement, helping to ensure our People workflows are set up to facilitate our scaling team’s needs & delivering a consistent employee experience.

About you

• You have 2-3+ years of experience working in People Operations - you’re able to demonstrate the impact you’ve made on People Processes so far.
• You’ve had exposure to managing payroll.
• You know your HR tech! You’ve been a super user of an HRIS & other People Systems (we use Hibob & Lattice).
• You’ve had some exposure to working across multiple geographies - with exposure to PEO & EOR workings desirable. 
• You have a keen eye for improving processes and have proven experience automating manual workflows.
• You know all about scaling companies - you’ve worked in a high growth, fast paced environment before (tech is desirable).
• You have experience working in a People Team that supports multiple geographies.
• You've got a good understanding of shortcuts & formulas in Excel/Google Sheets.
• You’re super detail oriented & attention to detail is a top skill.
• You’re trustworthy and comfortable managing sensitive issues and data. 
• As a nice to have, you’ll have experience working with subsidiary businesses in Poland. 

What do you get for all your hard work?

• A competitive compensation package (base + equity) with reviews every 6 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a PO2 level and we can pay £40-51k p.a depending on experience. We're also open to explore at PO3 level.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits;
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 6% employer-matched pension in the UK
  • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
    • Generous pay increases for high-performers and high-growth team members
    • Equity top-ups for team members getting promoted
  • Private Medical Insurance via Vitality, dental cover, and life assurance
  • Enhanced parental leave
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • And many more!