Senior Revenue Operations Analyst

Who are we?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

Why this role?

In this role, you will directly support the Revenue org and Senior Leadership on an array of strategic and tactical topics including: sales territory design, account scoring/modeling, forecasting, sales performance analysis, weekly executive meetings, and the bi-annual planning process.

As a Senior Revenue Operations Analyst, you will:

Partner with sales and GTM leadership to build the analytics strategy and roadmap and use it to uplevel dashboarding and reporting to drive better decision-making

Collaborate cross-functionally to enable the Revenue team to be able to see a 360 degree view of the customer in the CRM, including product usage, customer engagement (support tickets, sales emails, marketing campaigns, attribution) and contract data to drive revenue growth and improve sales productivity

Optimize funnel performance and maximize ROI of sales & customer success efforts, using analytics

Create and maintain sales forecasts, pipeline reports, and performance dashboardsAnalyze market data, customer segmentation, and sales performance metrics to define territory assignments and sales quotas

Provide regular reports, data visualizations and insights to senior management regarding sales performance and trend

Manage urgent ad hoc data analysis / QA support requests

You may be a good fit if you have:

5+ years of experience in sales operations or a related role

Strong working knowledge of Salesforce and its capabilities

3+ years of big data experience: using BI tools such as Looker and/or writing complex yet efficient SQL is a daily habit for you

Experience getting their hands dirty with ETL and familiar with popular data warehouses (BigQuery, Snowflake, etc)

Excellent communication skills with senior management audiences- explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis; deliver customer-oriented KPIs, dashboards, and runbooks in order to ensure alignment with those audiences

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Our Perks:

🤝 An open and inclusive culture and work environment

🧑‍💻 Work closely with a team on the cutting edge of AI research

🍽 Weekly lunch stipend, in-office lunches & snacks

🦷 Full health and dental benefits, including a separate budget to take care of your mental health

🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend

✈️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.

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Senior Revenue Operations Analyst

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